topic Re: Connectivity Issue in Arlo

Connectivity Issue

tampavirg99 — Tue, 27 Sep 2016 18:12:34 GMT

I have 3 cameras and the base station. System has worked fine for the 8 to10 months that I have had it installed until several days ago. I know get an error message when trying to view the cameras that my base station is not connected to the internet.

I have checked the base station CAT cable connection and it is blinking. I have rebooted the base station, my internet router all without success. Any suggestions?

Re: Connectivity Issue

TomMac — Thu, 01 Sep 2016 13:39:06 GMT

Looking at the base unit, three LEDs should be green from the left side ( second one is internet )

Before going crazy, i would first try a different browser or phone/tablet if you have one. I've seen browsers at times do this.

Also when rebooting the full system, it's usu better to turn all off and bring up the cable modem, then router/wifi, and then base in order. ( giving each time to fully reset )

Re: Connectivity Issue

tampavirg99 — Thu, 01 Sep 2016 16:30:40 GMT

Thanks! Only the first two green lights are on. I believe the problem started when I downloaded the Foxfire browser and/or the Flashplayer update.

I will turn off everything and re-boot as suggested to see if that helps.

Thanks!

Re: Connectivity Issue

TomMac — Fri, 02 Sep 2016 01:17:52 GMT

tampavirg99 wrote:
Thanks! Only the first two green lights are on. I believe the problem started when I downloaded the Foxfire browser and/or the Flashplayer update.

I will turn off everything and re-boot as suggested to see if that helps.

Thanks!

If only the first two lights are on, then there are no cameras... you maybe lost the sync somehow.

Quickly push the sync button on the base ( don't hold ) wait a few seconds and then push the sync button on the cameras ( like when new )