topic Re: Not getting notifications in Arlo

Not getting notifications

Kestep — Tue, 29 Jan 2019 23:35:04 GMT

I have stopped receiving phone/email notifications from my arlo for the last 3 days. My roommate is also having trouble with the same issue. We are able to connect and see a live stream, we just aren't being notified with movement.

Re: Not getting notifications

Rod77 — Wed, 30 Jan 2019 03:28:21 GMT

Recently I stop receiving notifications on my phone. No emails, texts or neither sounds...nothing!

It still records and saves for about 7 days, but if theres no immediately notification with sound this thing is basically uselles for me. I have checked all the setting from app and also on my phone to make sure all the notifications are ON but still nothing. Any help how I can resolve this? Arlo?

Thanks!

Rod

Re: Not getting notifications

jguerdat — Wed, 30 Jan 2019 14:19:51 GMT

Have you rebooted the phone and reinstalled the app? Emails may be a different issue so check your spam folder as well as check with your email provider to see if they're blocking the emails. You can also try adding a second email address with a different provider for notifications to make sure that works.

Re: Not getting notifications

bmullenix — Fri, 01 Feb 2019 23:22:33 GMT

Have the same problem which started after one of their updates. I uninstalled the app and reinstalled it and it asked for permission to use my phone to make calls and manage calls. I did not give it permission and I still couldn't get my notifications. Tried it again giving them permission to use my phone to make calls and manage calls and I started getting notifications again. I see no reason for Arlo to make calls using my phone and I am not giving them permission. Therefore my cameras are pretty useless because I get no notification when there is movement.

Re: Not getting notifications

Stevejb — Mon, 11 Feb 2019 18:59:36 GMT

I too am having issues with not getting notifications. I am NOT receiving the notifications on my phone. I AM receiving the email.

Re: Not getting notifications

bmullenix — Mon, 11 Feb 2019 19:15:45 GMT

I get the emails too and I get notifications on my tablet but not on my phone. Have you tried allowing them to make phone calls and manage your phone. I start getting notifications again if I do that but I see no reason that Arlo needs to make phone calls or manage phone calls on MY cell phone. To me it is a security and privacy issue. I've had no feedback from them as to why they need this permission. Evidently it's their way or the highway.