topic Re: Camera unable to Sync and Doesn't Blink Blue in Arlo

Camera unable to Sync and Doesn't Blink Blue

ArloParlo — Mon, 26 Sep 2016 21:46:37 GMT

Hello,

One of my cameras synced just fine, blinked blue slowly and then blinked rapidly and synced successfully. However, the second camera did not blink blue at all when I pressed sync. It seems that it's not a battery problem, because it did flash once blue when I inserted the batteries. But it doesn't flash at all when trying to sync... Any help?

Re: Camera unable to Sync and Doesn't Blink Blue

TomMac — Wed, 21 Jan 2015 17:15:50 GMT

Honestly, I would first pull the batteries out of the cam and redo ( making sure they're in right, like the label inside shows ).

Watch the switch of the front row to back re placement of batteries

If it fails to sync then i would try a power down/up of the base unit and watch what the three leds on the base are doing/do.

Re: Camera unable to Sync and Doesn't Blink Blue

Afifiah1 — Thu, 07 Apr 2016 03:18:49 GMT

I do have the same issue, the camera was working perfectly tomorrow, today I received a notification that there is an issue with connection so I took off the batteries restarted the system and nothing for the camera (one blue blink then nothing) I have 3 cameras and the other two are working perfectly.

Re: Camera unable to Sync and Doesn't Blink Blue

jguerdat — Thu, 07 Apr 2016 12:53:09 GMT

Could be dead batteries - try a fresh set.

Re: Camera unable to Sync and Doesn't Blink Blue

Afifiah1 — Thu, 07 Apr 2016 16:29:45 GMT

Spoke to the technical support team over the phone and it's a hardware issue so they will replace the camera.

Re: Camera unable to Sync and Doesn't Blink Blue

Colyogurt — Thu, 02 Mar 2017 02:13:50 GMT

I'm really disappointed that this highly rated security camera doesn't work at all.

Re: Camera unable to Sync and Doesn't Blink Blue

JamesC — Thu, 02 Mar 2017 16:16:57 GMT

Colyogurt,

What problem are you seeing? Could you provide more details on the issue?

JamesC

Re: Camera unable to Sync and Doesn't Blink Blue

Colyogurt — Thu, 02 Mar 2017 16:20:42 GMT

problem resolved...embarassed to share fix

Re: Camera unable to Sync and Doesn't Blink Blue

JamesC — Thu, 02 Mar 2017 16:31:38 GMT

Colyogurt,

Glad to hear the issue is resolved! Don't hesitate to post if you have additional questions.

JamesC