topic Re: Arlo base station offline after showing it needs a firmware update in Arlo

Arlo base station offline after showing it needs a firmware update

Camandcj — Mon, 21 Jan 2019 22:36:01 GMT

My base station shows it needs a firmware update. It will not update and now my cameras do not connect.
I tried the reset others have suggested but the base station is still needing firmware update.

Re: Arlo base station offline after showing it needs a firmware update

jguerdat — Mon, 21 Jan 2019 22:36:13 GMT

It's a bit of a pain but remove everything from Settings, My Devices and start fresh. Claim the base normally and then sync the cameras. Update firmware as you go if prompted.

Re: Arlo base station offline after showing it needs a firmware update

Camandcj — Mon, 28 Jan 2019 11:46:52 GMT

I did this and I still can not get my base connected. I deleted from my IPhone app, turned off, unplugged, and then restarted. The app found my basestation, however I could not connect any cameras. When I restarted the APP is said I needed a firmware update. When I tried it would not upudate and would not connect any cameras.

Re: Arlo base station offline after showing it needs a firmware update

jguerdat — Mon, 28 Jan 2019 14:20:10 GMT

Has the base now updated? WHat version is installed? Most time, rebooting the base will automatically cause the update to happen or leave it on overnight for the normal process.

Re: Arlo base station offline after showing it needs a firmware update

Camandcj — Tue, 05 Feb 2019 11:01:26 GMT

I finaly got it working. Actually left it off line for about three days. then had time to try and connect and did a factory reset as suggested. Guess I did not do it correctly the first time. Everything is working now. Thanks for you response and help.