topic Re: [SOLVED] iPhone XS Max isn’t playing the videos with 12.1 update. in Arlo https://community.arlo.com/t5/Arlo/SOLVED-iPhone-XS-Max-isn-t-playing-the-videos-with-12-1-update/m-p/1674700#M63570 Had iOS 12.1.2 and had the same problem on XSmax. Upgraded to 12.1.3, problem solved. Sun, 27 Jan 2019 22:41:58 GMT N0odz 2019-01-27T22:41:58Z [SOLVED] iPhone XS Max isn’t playing the videos with 12.1 update. https://community.arlo.com/t5/Arlo/SOLVED-iPhone-XS-Max-isn-t-playing-the-videos-with-12-1-update/m-p/1672242#M63087 New iPhone XS Max with the 12.1 iOS update... still can’t play my videos or watch live feed. You can hear the sound but no video. App just crashes after a few minutes.<BR />[screenshot attached to show 12.1 iOS]<BR /><BR />Any advice? Mon, 21 Jan 2019 04:56:38 GMT https://community.arlo.com/t5/Arlo/SOLVED-iPhone-XS-Max-isn-t-playing-the-videos-with-12-1-update/m-p/1672242#M63087 Superjustin 2019-01-21T04:56:38Z Re: [SOLVED] iPhone XS Max isn’t playing the videos with 12.1 update. https://community.arlo.com/t5/Arlo/SOLVED-iPhone-XS-Max-isn-t-playing-the-videos-with-12-1-update/m-p/1672544#M63175 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/714828">@Superjustin</a>,</P> <P>&nbsp;</P> <P>Try to update to the latest Arlo app version, which is 2.7.1, and iOS version, which is iOS 12.1.2.&nbsp;</P> Mon, 21 Jan 2019 21:14:01 GMT https://community.arlo.com/t5/Arlo/SOLVED-iPhone-XS-Max-isn-t-playing-the-videos-with-12-1-update/m-p/1672544#M63175 JessicaP 2019-01-21T21:14:01Z Re: [SOLVED] iPhone XS Max isn’t playing the videos with 12.1 update. https://community.arlo.com/t5/Arlo/SOLVED-iPhone-XS-Max-isn-t-playing-the-videos-with-12-1-update/m-p/1674700#M63570 Had iOS 12.1.2 and had the same problem on XSmax. Upgraded to 12.1.3, problem solved. Sun, 27 Jan 2019 22:41:58 GMT https://community.arlo.com/t5/Arlo/SOLVED-iPhone-XS-Max-isn-t-playing-the-videos-with-12-1-update/m-p/1674700#M63570 N0odz 2019-01-27T22:41:58Z