topic Re: VMB3000 Base Station Won't Update in Arlo

VMB3000 Base Station Won't Update

artzr — Sun, 27 Jan 2019 18:25:47 GMT

The app indicated that there was an update (1.12.0.1_27940, Nov 10, 2018) available for my VMB3000 base station. When I initiated the update, the station went offline for a bit but then came back with the same message about an update being available. I tried updating 5 times on different days with no success. Today, I tried doing a factory reset and then updating (multiple times), but the result is the same — the update is not getting installed. Any advice on how to resolve this?

Re: VMB3000 Base Station Won't Update

TrailBlazers — Sun, 27 Jan 2019 21:18:52 GMT

I'm experiencing the same thing on my system. My base Hardware model is VMB3010r2. I think it started when I updated the Arlo app to a new version.

Re: VMB3000 Base Station Won't Update

artzr — Sun, 27 Jan 2019 21:25:35 GMT

My hardware model is actually VMB3010r2 too (based on the app), but it says VMB3000 on the base station's sticker.

Re: VMB3000 Base Station Won't Update

ShayneS — Tue, 29 Jan 2019 18:22:55 GMT

Can you try & reboot your modem/router & base station & test again? Updates should automatically try and push between 3-5AM Pacific time.

Re: VMB3000 Base Station Won't Update

artzr — Wed, 30 Jan 2019 16:51:14 GMT

I restarted both the router and the base station yesterday. This morning it started showing "Getting information" and is not responding.

Re: VMB3000 Base Station Won't Update

jguerdat — Wed, 30 Jan 2019 19:23:48 GMT

What are the LEDs on the base showing? Have you tried logging out and back in as well as trying a browser?

Re: VMB3000 Base Station Won't connect to my Verizon wifi

coconut68 — Thu, 31 Jan 2019 00:01:40 GMT

I’m having a issue getting my Arlo camera system to connect to my Verizon food internet

Re: VMB3000 Base Station Won't Update

artzr — Thu, 31 Jan 2019 00:04:59 GMT

After a few hours, the base station came back online with the same "Update is available" message. The three left LEDs are solid green.

Re: VMB3000 Base Station Won't Update

artzr — Thu, 31 Jan 2019 00:06:02 GMT

And yes, I tried updating through the browser too.

Re: VMB3000 Base Station Won't Update

TrailBlazers — Thu, 31 Jan 2019 05:20:27 GMT

Restart does not work. I’ve tried it several times already..
The auto nightly update actually makes it worse sometimes. Right now the problem is I can’t view live., but at least I get notifications. The nightly updates sometimes make one or more of the 3 green lights turn off or yellow. Hence, no more notifications.
Arlo, let me help you help me.
- Please show me how to view the logs. There must be a log somewhere.. I can look at the log and tell you why the update failed
- Please show me how to disable the auto nightly update

Re: VMB3000 Base Station Won't Update

Mwagn3r — Thu, 31 Jan 2019 11:11:36 GMT

I have an open support case because I can't even complete set up of my new system. They have told me on two separate occasions that they are experiencing technical difficulties with their base station registration system on these models. I wonder if it affects the updates as well? Has anyone seen a system status page where Arlo system availability is posted?

Re: VMB3000 Base Station Won't Update WILL NOT CONNECT TO CAMERA AND ARLO APP UPDATE SOFTWARE ON AP

3584John — Thu, 31 Jan 2019 12:02:08 GMT