topic Re: Arlo Won't Sync -Seems Dead in Arlo

Arlo Won't Sync -Seems Dead

LauraDijs — Thu, 03 Jan 2019 21:11:02 GMT

Arlo camera is about 1 year old, stays outdoors. Suddenly became disconnected from network. Put in new batteries. Right side blue light blinked a few times. Went to sync and camera does not respond. Tried new batteries, same thing happens. I have 2 other cameras that are synced and working fine.

Any suggestions are appreciated.

Re: Arlo won't sync - seems dead

jguerdat — Wed, 02 Jan 2019 17:44:22 GMT

Remove the camera from Settings, My Devices. Reboot the base. Try resyncing the camera. Any luck?

Re: Arlo won't sync - seems dead

LauraDijs — Wed, 02 Jan 2019 19:34:34 GMT

Thanks, I did all that already and that did not work. Seems to be this specific camera,
Any other suggestions?

Re: Arlo won't sync - seems dead

jguerdat — Wed, 02 Jan 2019 21:08:58 GMT

Open a case with support to invoke your warranty:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo won't sync - seems dead

LauraDijs — Wed, 02 Jan 2019 21:26:13 GMT

It's just over a year old, and so out of warranty

Re: Arlo won't sync - seems dead

jguerdat — Wed, 02 Jan 2019 21:49:57 GMT

Might still be worthwhile checking since they may have suggestions. Otherwise, looks like it's new camera time.

Re: Arlo won't sync - seems dead

Sassie1994 — Thu, 03 Jan 2019 00:01:27 GMT

Exact same thing happened to my camera only mine is almost 2 years old. Also outdoors year round. I've tried everything & have come to the conclusion I just need to get a new camera. Can my replacement camera be Arlo Pro even though my original was simply, Arlo?

Arlo Won't Sync -Seems Dead

jguerdat — Thu, 03 Jan 2019 21:11:20 GMT

Any of the wireless cameras work with any of the bases so you're good to go.

Re: Arlo Won't Sync -Seems Dead

Sassie1994 — Sun, 27 Jan 2019 17:26:45 GMT

Just FYI - I ended up purchasing a refurbished camera and all is working fine now.