topic Re: Email in Arlo

Email

cody — Thu, 06 Oct 2016 18:50:33 GMT

I am unable to the email notifications off. I've done everything it says to do, and it still send motion notifications.

Regards,

**bleep** dixon

Re: Email

ChristineT — Mon, 19 Jan 2015 23:44:37 GMT

Hello Cody,

In hopes of gaining clarity to "I've done everything it says to do", you have gone to:

1) Settings > Rules

2) Click on pencil icon to the right of the camera name (serial number)

3) Scroll down and select "To this list" under "AND do the following:"

4) Ensure there is a black check mark next to the email address you are attempting to stop the alerts for.

Are you referring to Push notifications for your mobile device? If so, currently there is no way to disable push notification. However, we are working on adding the ability to disable them in a future release of the mobile app.

Does this help?

Best Regards,

Christine - Arlo Team

Re: Email

ChristineT — Mon, 19 Jan 2015 23:59:04 GMT

One more thing Cody,

One last step for disabling email alerts is to click "Save" in the upper right corner of the page.

That is an important step! 🙂

Keep me posted if you need further assistance!

Best Regards,

Christine - Arlo Team

Re: Email

cody — Wed, 21 Jan 2015 23:40:01 GMT

There is still the same problem. At the previous mentioned point it says "do nothing". Please help. This has to be fixed.

Re: Email

TomMac — Thu, 22 Jan 2015 01:41:19 GMT

cody wrote:
I am unable to the email notifications off. I've done everything it says to do, and it still send motion notifications.

If you are unable to turn of the email notifications, try deleting the email address.

If there's no email address the program can't send notifications

SETTINGS, RULES, CAMERA ( pencil for edit ), TO THIS LIST and then remove your address ( or edit off by clicking off check mark )

Re: Email

StuBee — Tue, 10 Feb 2015 00:09:12 GMT

The 'trick' to this one might be to hit save twice. I recall when I was removing my work email address...I had to make it go black first by clicking it....then hit save.....then hit save again on the next screen. If you go back in the email address will be gone. If it still shows then you still get the emails.

They probably need to work on that interface a little.

Notifications on my iphone whenever motion is detected

Rolydamian — Mon, 02 Mar 2015 16:50:27 GMT

I cannot figure out how to stop notifications from appearing on my Iphone every time there is motion. They are very annoying, the only thing I have been able to do is shut off the motion detection, but then what is the use of the system? Arlo seems to have created the system to operate where people have very fixed schedules, which we do not. I simply want recordings made whenever there is motion, which I can go back and review if there is any reason to do so! Not constant messages every time my housekeeper is vacuuming the rug! I previously had the Netgear Vuezone system, and this was not a problem.

Re: Notifications on my iphone whenever motion is detected

TomMac — Mon, 02 Mar 2015 21:50:00 GMT

The problems you seem to be having are either the IOS Push feature or email notifications which both can be turn off... you didn't say which.

try and read/do this and it will help for the PUSH messgs, they are turned off in the phone;

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-enable-and-disable-Arlo-push-notifications-on-my-iOS/ta-p/1133

As for email, settings are at SETTINGS, RULES, pick camera to Edit (pencil), Send Email to this list (click arrow), toggle off the email adress, then SAVE

Re: Email

ant — Mon, 02 Mar 2015 21:57:40 GMT

I had problems deleting Friends' e-mail address from the cameras' rules even after making their text colors back and saving twice. I fixed by deleting all the rules and recreating them (tedious and annoying). Arlo's web site is pretty bad in terms of usability and bugs. 😞

I noticed iOS apps' notifications only work with the original/primary e-mail address that signed up. Friends' e-mail addresses do not work. Also, Friends accounts do not get all access options from granted administrative rights! 😞