topic Re: I Cannot Cancel My Subscription in Arlo

I Cannot Cancel My Subscription

Towing — Thu, 24 Jan 2019 17:59:40 GMT

I am trying to cancel my subscription. I have followed every step that is list online to be able to cancel it but there is nothing that i can find to cancel it. I cant set on the phone for 30 mins just to stay on hold hoping someone can help. The live Chat support doesn work, no one ever comes online Can someone help?

Re: Cannot cancel subscription

ShayneS — Thu, 24 Jan 2019 18:00:41 GMT

Are you receiving an error message or can you not find the button to cancel the subscription?

Re: Cannot cancel subscription

Towing — Thu, 24 Jan 2019 18:07:05 GMT

I can not find a cancel button any where. I have followed each suggestion that it list on the arlo website and nothing

Re: Cannot cancel subscription

ShayneS — Thu, 24 Jan 2019 18:52:59 GMT

Can you provide a screenshot of what you see. On the Web Portal under Settings > Subscription there should be a grey cancel button. I have provided a screenshot below.

Re: Cannot cancel subscription

Towing — Thu, 24 Jan 2019 19:03:47 GMT

That is what I needed thank you. some how i kept over looking that

Re: Cannot cancel subscription

ShayneS — Thu, 24 Jan 2019 19:07:11 GMT

You are welcome!

I will be here if you have any further questions.

Re: I Cannot Cancel My Subscription

Wade83 — Sat, 26 Jan 2019 09:42:17 GMT

I want to cancel my subscription today 26th January 2019 if you don’t I will block you on my credit card and report you

Re: I Cannot Cancel My Subscription

jguerdat — Sat, 26 Jan 2019 13:55:19 GMT

You're telling a user forum this? We can't do a thing to help. Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: I Cannot Cancel My Subscription

Towing — Sat, 26 Jan 2019 13:59:41 GMT

Per earlier responses. I was already given the exact place to find it to cancel subscription by an Arlo member