topic Re: Incorrect billing for monthly subscription plan in Arlo

Incorrect Billing For Monthly Subscription Plan

Columbo1 — Fri, 25 Jan 2019 17:50:56 GMT

I have been receiving the monthly Subscription "special offer" of $4.99 for several months. But the last two monthly billings (12/21/18 & 1/23/19) INCREASED to $9.99, per my credit card statement. Yet when I log on to the ARLO.com website today, it shows that my next billing will be on 2/23/19 for $4.99......

Not sure what is going on. Was I just over billed for the last two months? Will I continue to be over billed?.....Will someone please explain, so I can decide if I want to continue paying for this Subscription Plan

Re: Incorrect billing for monthly subscription plan

ShayneS — Fri, 25 Jan 2019 17:51:33 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Incorrect billing for monthly subscription plan

Columbo1 — Fri, 01 Feb 2019 14:27:49 GMT

Yes, I contacted them. They will only refund me the overcharge amt of $5.00 for Dec billing. They informed me that the special offer price of $4.95 was only good for 12 months, and expired at the end of 2018. So, I have cancelled my monthly subscription plan.