topic Re: Arlo Web App Stuck on wrong Day. iPhone App working correctly in Arlo

Arlo Web App Stuck on wrong Day. iPhone App working correctly

CEP — Wed, 23 Jan 2019 04:44:35 GMT

My Arlo Library on the Web is stuck on January 1st (its January 22nd). I can't see recent saved videos but the library is fully visable on my iPhone. How do I synchonize the web and iphone apps?

Re: Arlo Web App Stuck on wrong Day. iPhone App working correctly

jguerdat — Wed, 23 Jan 2019 14:05:33 GMT

Try clearing the browser cache.

Re: Arlo Web App Stuck on wrong Day. iPhone App working correctly

CEP — Thu, 24 Jan 2019 00:03:53 GMT

I flushed the cache and cleared the history-it did not work. I also tried logging on with a different computer. The date is still stuck on January 1st and doesn't show recent videos in the library. Again the mobile app is working fine. It would be nice if I could reset the library.

Re: Arlo Web App Stuck on wrong Day. iPhone App working correctly

CEP — Thu, 24 Jan 2019 00:09:28 GMT

Also tried a different browser. The problem seems to be on the Netgear server end.

Re: Arlo Web App Stuck on wrong Day. iPhone App working correctly

jguerdat — Thu, 24 Jan 2019 01:09:19 GMT

Was the different computer/browser on a different network?

Re: Arlo Web App Stuck on wrong Day. iPhone App working correctly

CEP — Thu, 24 Jan 2019 02:03:20 GMT

Yes-different networks-home and business.

Re: Arlo Web App Stuck on wrong Day. iPhone App working correctly

jguerdat — Thu, 24 Jan 2019 13:55:40 GMT

Last question - you're logging in with the same credentials? Not using primary user on one and a granted access account on the other? If using the same account, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Web App Stuck on wrong Day. iPhone App working correctly

CEP — Thu, 24 Jan 2019 19:20:46 GMT

Something that was done previously worked. I just received an alert from one of my cameras and when I looked on the Web the library date was correct and the video was available. The library on the Web still does not show the videos that are available earlier this week that I can see on the mobile app....But at this moment (and hopefully going forward) the web and mobile are in sync.