topic Re: iPhone won’t give notifications in Arlo

iPhone won’t give notifications

Snowsucks — Wed, 23 Jan 2019 05:03:04 GMT

Called Arlo customer support and did everything including resets, uninstalling and reinstalling. They finally said everything is okay on Arlo’s end. Said to check with Apple. Apple says it’s Arlo. Anyone else have this problem?

Re: iPhone won’t give notifications

JessicaP — Wed, 23 Jan 2019 23:04:19 GMT

Hi @Snowsucks,

What iPhone are you using? Have you tried checking your notifications on your iPhone settings and try to toggle the notifications off and on?

Re: iPhone won’t give notifications

Snowsucks — Thu, 24 Jan 2019 02:35:17 GMT

iPhone 7 plus. Yes, I've uninstalled and re installed the app. I've switched the notivications on and off in settings as well.

Re: iPhone won’t give notifications

Skinner — Thu, 24 Jan 2019 03:38:17 GMT

What notifications are you speaking of and what are you not receiving? I have the iPhone 7 Plus with no issues may be able to assist...

Re: iPhone won’t give notifications

Snowsucks — Thu, 24 Jan 2019 03:42:35 GMT

We use to get an alert if there was motion. Now we don't get any notifications, the app still records, however it doesn't alert us at all on the phone.

Re: iPhone won’t give notifications

Skinner — Thu, 24 Jan 2019 11:59:54 GMT

Ok some things to confirm...

What subscription do you have if any?

If on a smart plan have you setup your notifications for each camera on the smart notifications page under settings?

Have you gone to your IOS settings and scrolled all the way to the Arlo app at the bottom and confirmed notifications are on?

Re: iPhone won’t give notifications

Snowsucks — Thu, 24 Jan 2019 13:45:11 GMT

no subscription, but grandfathered in under having had it before they changed anything.

Yes, set up notifications under each camera.

Yes, scrolled and confirmed

Re: iPhone won’t give notifications

JessicaP — Thu, 24 Jan 2019 21:09:19 GMT

Hey @Snowsucks,

Are you on the latest iOS version, which is iOS 12.1.3?

Re: iPhone won’t give notifications

BenFD — Fri, 25 Jan 2019 03:14:12 GMT

thank you fixed the problem notification was turned off

Re: iPhone won’t give notifications

Snowsucks — Tue, 29 Jan 2019 16:44:10 GMT

Mine still isn’t working

Re: iPhone won’t give notifications

JessicaP — Wed, 30 Jan 2019 21:35:58 GMT

Hi @Snowsucks,

Have you tried checking your modes/rules to make sure that the push notifications are enabled on the Arlo iOS app? Try to disable the push notifications and save. And then try to re-enable the push notifications and save.