topic Re: Arlo Pro not recording and library is empty SOLVED in Arlo

No Library Recordings (Empty) - Devices Status OK

Fishe2a — Mon, 21 Jan 2019 15:59:00 GMT

Where has my basic plan and all my videos gone? I was sold the system with on the basis that I could use 5 cameras with 7 days storage and then the first day would be deleted?

Arlo Pro Not Recording

SandiBeach — Thu, 17 Jan 2019 17:54:42 GMT

As of last night, all of my saved recordings for the month have disappeared, and no new motion recordings have been added despite being notified of motion. Also, on my settings, my paid subscription information is now gone and I've lost all the upgraded uses that I'm paying for.

Re: Arlo Pro Not Recording

Larson1978 — Thu, 17 Jan 2019 19:11:56 GMT

I'm having the same issue. Cameras will show live vidoe, but won't save any.

No Longer Recording & Cloud Storage Wiped

Diafra — Fri, 18 Jan 2019 23:14:51 GMT

Receiving alerts but no recordings and cloud storage no longer available

Re: Arlo Pro Not Recording

Diafra — Fri, 18 Jan 2019 05:46:08 GMT

Having the same problems. This system is hopeless. Thought battery draining was the biggest issue but with no videos this is not fit for purpose.

Videos Are Not Saving To Library

slmitchell — Mon, 21 Jan 2019 16:52:10 GMT

Have not had a recording on either continuous camera since 1/15/2019...all other cameras are working and saving just fine

Videos Are Not Saving To Library

jguerdat — Mon, 21 Jan 2019 16:52:24 GMT

What have you tried? Have you opened a case with support?

https://www.arlo.com/en-us/support/contact.aspx

Re: No longer recording and cloud storage wiped

ShayneS — Fri, 18 Jan 2019 23:15:28 GMT

Have you tried rebooting the base station? What firmware is your cameras/base station on?

Re: No Longer Recording & Cloud Storage Wiped

SandiBeach — Sat, 19 Jan 2019 03:12:07 GMT

I was having the same issue so I called tech support. Clearing my cache and history on my browser fixed the issues.

Re: Arlo Pro Not Recording

SandiBeach — Sat, 19 Jan 2019 03:16:06 GMT

I called tech support today and fixed my problems. I had to clear my cache and history on my browser. Everything is now working correctly.

Re: Arlo Pro Not Recording

SandiBeach — Sat, 19 Jan 2019 03:17:14 GMT

I just responded to someone else, but I'll repeat it because I know how frustrating it's been!

I called tech support today and fixed my problems. I had to clear my cache and history on my browser. Everything is now working correctly.

I hope it works for you, too.

Videos Are Not Saving To Library

slmitchell — Mon, 21 Jan 2019 16:52:35 GMT

@jguerdat

This happened one other time....when they introduced the smart update....had to disable it on the continuous cameras and they worked fine...now with this update there is no option to totally disable arlo smart...must choose at least one option...i opened one the last time we had issues and they were of no help at all...it was this community that identified the solution

Arlo missing library recordings

SoCalShark — Sat, 19 Jan 2019 15:32:54 GMT

Last night at 1130 PM I went out to the mail box, as as soon as I go out my garage lights come on so I am well light. I have no footage of me going to the mailbox on the Front door or garage cam. BTW. there is a rule when one records it trips the other one. I have footage of me on my way back from the mailbox to the front door. Question What could have happened to the recording of my walk to the mailbox or what could have made it not record. My neighbor was doing a drug deal at the time and I wanted that to show the police. (fyi 🙂 I was putting a netflix back in the mailbox after watiching it before bed in case your wondering why I was walking out to the mailbox at 11:30PM)

Arlo Pro not recording and library is empty

Taieri — Sat, 19 Jan 2019 19:31:39 GMT

All of my library recordingshave disappeared, and even though the cameras are detecting motion and are otherwise working OK, no recordings are being made.

I have removed one of the cameras and re-installed it, but no change.

Re: Arlo Pro not recording and library is empty

Wuff — Sat, 19 Jan 2019 19:50:09 GMT

My library is empty as of this morning, also.

Re: Arlo Pro not recording and library is empty SOLVED

Taieri — Sat, 19 Jan 2019 20:17:05 GMT

I read elsewhere about trying a different browser.

I am using Chrome. I first cleared the browsing data, cookies etc, and that fixed the problem.

Re: Arlo Pro not recording and library is empty SOLVED

Club1820 — Sat, 19 Jan 2019 20:43:46 GMT

I have the same thing. No recordings at all. I’m looking at the mobile app so no refreshing of any browser needed here. What’s going on??!?!?

Re: Arlo Pro not recording and library is empty SOLVED

Club1820 — Sat, 19 Jan 2019 20:44:40 GMT

Please remove the “solved” from this thread. This is NOT solved

Re: Arlo Pro not recording and library is empty SOLVED

Club1820 — Sat, 19 Jan 2019 20:50:58 GMT

Ha! As soon as I finished posting and went back to Arlo mobile app I was prompted to login, where as I am normally already logged in by default.

I signed in and yes, my recordings were back! Hmmmmm

For a minute there I thought Arlo was trying to charge us for the videos .

Go figure

Re: Arlo Pro not recording and library is empty SOLVED

mountainhigh — Sun, 20 Jan 2019 02:38:58 GMT

Same missing library plus multiple non motion detecting problems............See my previous posts (with no help).

This system is looking like a total waste of time and money.

I'm 150 miles from a illl patent that I MUST reliably monitor and this system is not providing the reliably we need.

Can anyone recommend a system that really works and can be counted on?