topic Re: After Naming Base Station During Install Process It Says No Devices Found in Arlo

After Naming Base Station During Install Process It Says No Devices Found

Alex23 — Tue, 27 Nov 2018 19:25:23 GMT

After i name the base station on install process it says no devices found. Am i missing something? I tries the rest and unplugging everything but still the same. Everything is greens besides last LED

Re: No devices found

Gcassody1990 — Fri, 23 Nov 2018 02:37:31 GMT

Having the same exact problem... so disappointed

Re: No devices found

jburnett369 — Fri, 23 Nov 2018 02:57:13 GMT

Re: No devices found

Jhudd200887 — Fri, 23 Nov 2018 03:07:53 GMT

Having same issue

Re: No devices found

carloapp — Fri, 23 Nov 2018 03:23:30 GMT

Same issue.. anyone figure this out?

Re: No devices found

andrewguyer — Fri, 23 Nov 2018 03:25:14 GMT

I am having the same issue with the model VMS3330W that I just bought. It finds the base, I can name it but it acts like the connection to the server is not working.

Re: No devices found

texas369 — Fri, 23 Nov 2018 03:33:22 GMT

No Arlo Device Found. Checked in the router to make sure connection is found, lables the device in the router, rebooted router all to no avail, so much for a good dark thursday find.

Re: No devices found

carloapp — Fri, 23 Nov 2018 03:39:59 GMT

I think this has to be an issue with netgear.. I tried to setup it up on my laptop, gets stuck in same spot but message says "Arlo is unavailable, try again later".. maybe there is nobody at the helm on thanksgiving at netgear... Is there a number we can call? I coudn't find it anywhere. so dissapointed! Went black friday shopping to get this and it doesn't work.

Re: No devices found

Ngranoff1 — Fri, 23 Nov 2018 03:56:09 GMT

Same here...

Re: No devices found

Tsherrow27 — Fri, 23 Nov 2018 04:07:53 GMT

Ya I’m pretty mad I went out for Black Friday to get this and I’m having the same issue

Re: No devices found

Kysecrist — Fri, 23 Nov 2018 04:08:37 GMT

Just called the support line. They are aware of the issue and will have engineering resolve the issue in the next day or so.

Re: No devices found

Ibucki74 — Fri, 23 Nov 2018 04:35:14 GMT

A day or so???? Lol. That’s a joke.

Great Black Friday price, guess a day or so is worth a hundred dollars or so in savings. But it’s still ridiculous that the company is “aware” of the issue and can’t fix it.

What the heck could the issue be anyway?

Re: No devices found

Zavala92 — Fri, 23 Nov 2018 04:54:38 GMT

Same here man went out on black friday and it wont connect so dissapointed.

Re: No devices found

carloapp — Fri, 23 Nov 2018 05:01:50 GMT

I know.. how is the response, we are working on it and it can take a day or more to resolve..

Cisco wouldn't have these issues.

Re: No devices found

Magonzalez — Fri, 23 Nov 2018 08:59:45 GMT

I’m having the same issue! This is rather concerning considering the date and purpose of cameras is for security.

Re: No devices found

Kysecrist — Fri, 23 Nov 2018 12:55:27 GMT

It’s fixed.

Re: No devices found

Ngranoff1 — Fri, 23 Nov 2018 13:39:59 GMT

Well sort of, my base now is setup but the cameras won’t sync😔

Re: No devices found

jguerdat — Fri, 23 Nov 2018 14:31:40 GMT

What are the LEDs on the base showing (all of them)? What have you tried? What do you see? Are you on the same network as the router and base?

It may also be that new customers are swamping the servers (it's happened before). Is it still happening?

For syncing, be sure to only briefly press the base sync button - don't hold it.

Re: No devices found

neogeek — Sat, 24 Nov 2018 16:44:23 GMT

Did you all try to change the name when adding the base station? I couldn’t add it until I changed the default name.

After Naming Base Station During Install Process It Says No Devices Found

doramar — Tue, 27 Nov 2018 19:25:43 GMT

Same problem here. Been without security for over a week. Still can't fix. Too many problems with this system. Red tint, can't log in & now this.