topic Re: Arlo Base station unable to setup in app in Arlo

Base setup fails (VMB 3500)

NoniBare — Sat, 12 Jan 2019 03:32:30 GMT

I cannot get past the setup of this base station (VMB3500, part of the VMS3330 security system). The power and internet lights are both green (camera sync light is amber). I am able to begin the setup process,, and the base station is recognized, but the process fails after I try to assign a name to the device. When attempting the base station setup via my PC, I get the error message "Aria Account creation failed." When I attempt it through the app, I get "We're sorry, Arlo is currently unavailable. Please try again later."

Neither of these error messages are remotely descriptive. This is a new setup and I've factory reset the base twice. Anyone got any solutions?

VMB3500 solution timeline?

jong7273 — Wed, 09 Jan 2019 05:49:09 GMT

Just spent 50minutes on phone with support without any help only to find out that there is an issue with the VMB3500 base and its ability to link with anything. Unable to set up my cameras at all currently. Just wondering if there is any idea as to when this issue would be resolved, when it started and whats involved. Would I be better off just returning this system and being donw with this company or will it be fixed in a few days?

Re: VMB3500 solution timeline?

jguerdat — Wed, 09 Jan 2019 17:23:24 GMT

Details. I have a 3500 base that connects fine and the lack of other similar issues indicates it's not widespread. The more you tell us the better. What have you tried? WHat do you see? What are the base LEDs showing?

Receiving Arlo Not Available Message

Noodu — Thu, 10 Jan 2019 23:15:42 GMT

Arris model tg2482a 5ghz Arlo not available try later base is 3500

Re: Arlo not available

steve_t — Wed, 09 Jan 2019 23:36:24 GMT

What color are the LEDs on the base?

Re: Arlo not available

Noodu — Wed, 09 Jan 2019 23:41:23 GMT

Top 2 green bottom Amber mid one blinking every min or so

Re: Arlo not available

Noodu — Wed, 09 Jan 2019 23:57:16 GMT

Top 2 green bottom Amber.the middle one blinks every minute or so

Re: Arlo not available

steve_t — Thu, 10 Jan 2019 00:31:47 GMT

This says the base is online and has an internet connection but you haven't "claimed your base". Can you remove any cameras from your devices list and then add the base station and only after that sync the cameras?

Re: Arlo not available

Noodu — Thu, 10 Jan 2019 00:40:25 GMT

This is a new setup no cams installed yet.it finds base let's u name then says Arlo not available

Re: Arlo not available

Noodu — Thu, 10 Jan 2019 00:45:07 GMT

This is a new setup no cams installed.it finds base let's u name then say Arlo not available

Re: Arlo not available

steve_t — Thu, 10 Jan 2019 01:39:24 GMT

I think this is exactly the same scenario you have. You may need to remove the base station and re-add it

https://community.arlo.com/t5/Arlo/Arlo-base-3rd-light-is-amber-wont-sync-camera/td-p/1344425

Receiving Arlo Not Available Message

Noodu — Thu, 10 Jan 2019 23:15:59 GMT

Did that it says Aria Account creation failed

Base setup fails

Lrdoneyko — Fri, 11 Jan 2019 00:30:09 GMT

When I try to register my base my phone finds it, but I can’t get past the next screen where you name the device. After that on my phone I get a prompt that says my device isn’t found. If I try from my computer I get an error that aria device connection failed. I called customer service yesterday and was told to wait 24 hours. Tonight I called again when it still wasn’t working, and the rep I spoke with was beyond useless. Aside from our device not working, Arlo customer service is GARBAGE. I asked to speak with a supervisor and after an extensive hold was told he was too busy to speak to me. Can anyone HERE help me before I just return this piece of junk????

I Cannot Claim Device - Base Station

itayl — Tue, 15 Jan 2019 19:21:07 GMT

Windows 10 I have a base station and single camera.. The base station is recognised with correct serial number. When I name it I get a message that the device cannot be claimed

Re: Base setup fails (VMB 3500)

jguerdat — Sat, 12 Jan 2019 12:34:13 GMT

First, it sounds like you've already created your Arlo account so using New to Arlo is the wrong thing to try when logging in. Just log in and then use the Add New Device button on the Devices tab to claim the base. If that doesn't work, remove the base from Settings, My Devices and try again.

Re: Base setup fails (VMB 3500)

NoniBare — Sat, 12 Jan 2019 18:00:41 GMT

There are no devices in this account and nothing to remove from My Devices. This happens when I click

Add New Device -> Base Station/Hub -> Continue -> Continue -> [type device name] -> Continue.

Re: VMB3500 solution timeline?

alynne84 — Sat, 12 Jan 2019 19:52:09 GMT

I am having same issue, support told me to wait 4 or 5 days and try again. Said it is a known issue with the 3500 base

Re: Base setup fails (VMB 3500)

Sue1957 — Sun, 13 Jan 2019 01:51:26 GMT

I’m having the same problem. Please help.

Arlo Base station unable to setup in app

G808 — Sun, 13 Jan 2019 03:03:00 GMT

I am trying to setup my base station. I plugged it in and get two green lights. One amber for the sync. I went in my router to disable the firewall for the base station just to make sure that is not the problem. I have reset it several times.

On the iPad using the app I try to setup a Base or wireless camera. It locates the base station with the serial number. I name it and then hit next then it says no arlo devices found. Then I go through the setup again. It always finds the base station and gives me the serial number but after naming can’t find it. I have tried numerous resets of the base station, router, and iPad. Nothing changes.

On my Android phone app after I name the base station it logs me out of the app and has a banner on the top. It says we’re sorry arlo is currently unavailable. Please try again later.

Online it finds it and after I put in a name it says Aria Account creation failed.

After all of these I have done restarts on the base station disconnecting and reconnection cables, held the reset button on the base station until the lights turn Amber, reset my router, reset my devices connection to it, and nothing works.

Re: Base setup fails (VMB 3500)

Prakashbpatel — Sun, 13 Jan 2019 03:50:56 GMT

I am having same issue it finds the base and when I give the name and select continue, I get "Aria Account creation failed".