topic All Cameras Are Offline On Two Base Stations in Arlo

All Cameras Are Offline On Two Base Stations

Cmcg921 — Wed, 16 Jan 2019 21:44:30 GMT

Was there an update recently that would have caused base stations at two separate addresses on two separate routers to go out of service? I powered off one router and the app sees that router but none of the cameras will connect. I will not be able to look at the other base station until this weekend..

All Cameras Are Offline On Two Base Stations

TomMac — Wed, 16 Jan 2019 21:44:43 GMT

Last base station update is listed as the 7 th

All Cameras Are Offline On Two Base Stations

Mdhaberl — Wed, 16 Jan 2019 21:44:53 GMT

I too am having the same problem since the recent upgrade. First it said they were offline. Tried to resync and would not connect then tried to remove the device re-add and resync and still nothing. Any help would be appreciated.

I am afraid as this appears to be connected to the removal of the basic plan which I am a bit frustrated about as this is why I chose this product . The plan was a part of the product that I purchased and now they are taking that away...

Re: All Cameras Are Offline On Two Base Stations

Mdhaberl — Sat, 02 Feb 2019 19:50:33 GMT

Did you ever find a solution to this? I am still having trouble connecting my Wire Free cameras to the Base Station. I was able to connect my ArloQs.

Re: All Cameras Are Offline On Two Base Stations

ShayneS — Mon, 04 Feb 2019 21:31:52 GMT

@Mdhaberl

What firmware version is your base station & cameras running?

Re: All Cameras Are Offline On Two Base Stations

Mdhaberl — Tue, 05 Feb 2019 00:49:11 GMT

1.12.0.1_97240 is the version. Says there are no other newer versions and I don’t know how to revert back .Any help would be great.

Re: All Cameras Are Offline On Two Base Stations

ShayneS — Tue, 05 Feb 2019 16:33:29 GMT

@Mdhaberl

Have you tried to reboot your cameras by opening the battery door?