topic Re: ARLO cameras showing low battery in Arlo

ARLO cameras showing low battery

Milmuseum — Mon, 14 Jan 2019 23:35:41 GMT

Recently I have had 2 of my cameras go to low battery in a short amount of time. I measured the batteries in both cameras and they show between 2.8 and 3.1 volts. This should not bring in a low battery indication in my opinion. Is there a way other than opening the battery door to reset the software? Or is this just a case of having two cameras go bad at the same time. We have had a few days in the 30's but nothing too cold so I dont believe weather is the issue. I also brought them inside with no change in battery status.

Re: ARLO cameras showing low battery

arlogigh — Mon, 14 Jan 2019 23:47:36 GMT

I am experiencing low bat warnings on my devices as well. All of them have brand new batts and I have checked their power with my multimeter. This is a new problem. My system has functioned correctly for years. I have reset my base station without any improvement. The low battery indication will lock out that particular camera, even with new batts.

Re: ARLO cameras showing low battery

Streak2 — Tue, 15 Jan 2019 00:01:29 GMT

When you insert the 4 batteries allow the closing of the battery door to properly seat them rather than pushing them in with your fingers. This will ensure proper battery contact.

How many recordings a day are those cameras doing?

Re: ARLO cameras showing low battery

Milmuseum — Tue, 15 Jan 2019 14:49:53 GMT

This is exactly what I am experiencing on two of my cameras in a week. The first camera to go bad saw medium use with about 5 alerts a day. The second had more alerts but both had been functioning well before this started happening. basically they started showing low battery and will not show the real battery status when good batteries are put in.

Re: ARLO cameras showing low battery

jguerdat — Tue, 15 Jan 2019 14:57:40 GMT

Have you rebooted the base? WHat is the percentage shown?

Re: ARLO cameras showing low battery

Milmuseum — Tue, 15 Jan 2019 23:06:26 GMT

Tried rebooting base station and then synced both cameras. No change. Still showing 4% battery on both cameras.This seemed to happen shortly after I upgraded to firmware 1.3.314.

Re: ARLO cameras showing low battery

jguerdat — Wed, 16 Jan 2019 00:33:51 GMT

Reinsert the batteries after making sure they're fresh. Don't push the batteries down - let the battery door do the pushing.

Re: ARLO cameras showing low battery

Milmuseum — Thu, 24 Jan 2019 01:52:32 GMT

I ave tried everything and no change. Hopefully Arlo will help out

Re: ARLO cameras showing low battery

jguerdat — Thu, 24 Jan 2019 13:52:29 GMT

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx