topic Re: Still being charged after canceling smart premier service. in Arlo

Still Being Charged After Canceling Smart Premier Service.

snodart — Tue, 15 Jan 2019 22:16:24 GMT

Hello,

I tried out the "free" trial of Arlo Smart Premier. I opted to cancel via the app several months ago. Everything with my account went back to the basic plan as expected. However, I realized today that I am still being charged $9.99 a month. There is no option to cancel when I use the app or website via a laptop. Screenshot is below (app looks the same). I really hope this isn't going to be like that CD-a-month club I joined in the 90's. It took an act of God and a lawyer to bring an end to that 🙂

Thanks for any help.

Base Model: vmb4000

Re: Still being charged after canceling smart premier service.

ShayneS — Tue, 15 Jan 2019 22:18:46 GMT

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Re: Still being charged after canceling smart premier service.

ShayneS — Tue, 15 Jan 2019 22:19:18 GMT