topic Re: Grant access not working in Arlo

Grant access not working

maxsmum13 — Sun, 13 Jan 2019 20:30:11 GMT

I own 4 arlo systems with 20 cameras and getting no help from Arlo at all won't respond to any messages so i'm here to ask the comunity my problem is when i go to grant access to a friend for one of the cameras "On all systems this happens" for which i've never had this problem before done it many times the add button isnt highlighted to add a friend i've done restarts/reboots and its still the same can someone out there please help with what could be causing this Thanks

Re: Grant access not working

jguerdat — Sun, 13 Jan 2019 22:26:38 GMT

Just tried it here with both the Android app and a browser with the same result. Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

@JamesC?

Re: Grant access not working

JamesC — Mon, 14 Jan 2019 16:20:03 GMT

maxsmum13,

I wasn't able to replicate this as described. Could you provide a screenshot of what you're experiencing?

JamesC

Re: Grant access not working

jguerdat — Mon, 14 Jan 2019 20:35:23 GMT

My poor attempt at replicating this was faulty due to not selecting at least one camera to share. Just tried again and Send Invite (which is what I think the OP was talking about, not the + to start the access grant process) was grayed out until I had my "DOH!" moment and selected a camera.

DOH!