topic Re: VMB3500 Arlo Base Station power light stuck on amber in Arlo

VMB3500 Arlo Base Station power light stuck on amber

mhoehlerking — Thu, 10 Jan 2019 03:14:37 GMT

I have new Arlo that will not connect to internet. Tried everything I found on internet. Returned the product and swapped with the same model, get the same result. Green power light, two amber lights. Gave static IP on my router, opened ports 80, 123, 443 and still no luck. Called Tech Support, they could not fix, asked for senior support and now waiting for a return call. Very disappointed, really wanted this solutiont to work.

Re: VMB3500 Arlo Base Station power light stuck on amber

Streak2 — Thu, 10 Jan 2019 03:19:55 GMT

Have you tried restarting your router?

I was going to suggest resetting the base but you have already exchanged it so it's unlikely to help but may still be worth a try.

Re: VMB3500 Arlo Base Station power light stuck on amber

mhoehlerking — Thu, 10 Jan 2019 03:25:34 GMT

Yes, restarted the router and reset the base... multiple times

Re: VMB3500 Arlo Base Station power light stuck on amber

brh — Thu, 10 Jan 2019 14:05:15 GMT

@mhoehlerking

some modem/routers have built in firewalls. What equipment are you using?

Brian

Re: VMB3500 Arlo Base Station power light stuck on amber

jguerdat — Thu, 10 Jan 2019 14:26:11 GMT

An amber Internet LED means the base is connected to the router but something in the router is blocking access to the servers. It could be a security setting in the router or something the ISP is blocking. Who owns the router? If it's the ISP, they need to help change settings.

Re: VMB3500 Arlo Base Station power light stuck on amber

mhoehlerking — Thu, 10 Jan 2019 16:41:31 GMT

I finally got an answer from Arlo Tech Support. The VMB3500's sent to Walmart are having issues. The Engineering team is working on a resolution. I am returning my Arlo and getting a VMB4000 from Amazon.