https://community.arlo.com/t5/Arlo/I-Received-A-Notification-But-No-Video-In-Library/m-p/1667541#M62446 <P>What firmware version is your base station currently running? Have you tried to reboot the base station &amp; test again?</P> Wed, 09 Jan 2019 00:28:09 GMT ShayneS 2019-01-09T00:28:09Z https://community.arlo.com/t5/Arlo/I-Received-A-Notification-But-No-Video-In-Library/m-p/1666549#M62303 <P>Hi,</P> <P>I'm starting to loose a bit of faith in Arlo. I have a current threat and for the purposes of sleeping well at night, I need a system that is reliable. It is a security system and I have spend a lot of money on it.</P> <P>&nbsp;</P> <P>Today, I found a notification without a video.</P> <P>&nbsp;</P> <P>Im my engineer brain, this could only occur, if the video got lost in Arlos systems. The camera was able to send the notification, therefore prooving:</P> <P>&nbsp;</P> <P>- My internet is OK</P> <P>- The camera detection is OK</P> <P>&nbsp;</P> <P>Where did the video go?</P> <P>&nbsp;</P> <P>I got this system to make me feel better, not worry about what happened last night, when I get notifications, but no video.</P> <P>&nbsp;</P> <P>Please help. This system is not a convienience. Right on you website landing page is says&nbsp;"A connected home is a protected home". My home was and is connected, but where is the protection?</P> <P>&nbsp;</P> <P>Thanks in advance</P> Wed, 09 Jan 2019 00:27:17 GMT https://community.arlo.com/t5/Arlo/I-Received-A-Notification-But-No-Video-In-Library/m-p/1666549#M62303 laythe 2019-01-09T00:27:17Z https://community.arlo.com/t5/Arlo/I-Received-A-Notification-But-No-Video-In-Library/m-p/1667541#M62446 <P>What firmware version is your base station currently running? Have you tried to reboot the base station &amp; test again?</P> Wed, 09 Jan 2019 00:28:09 GMT https://community.arlo.com/t5/Arlo/I-Received-A-Notification-But-No-Video-In-Library/m-p/1667541#M62446 ShayneS 2019-01-09T00:28:09Z