topic Re: Arlo will send notifications but won't record. in Arlo

Arlo Will Send Notifications But Won't Record.

Retired_Member — Thu, 03 Jan 2019 17:47:23 GMT

My Arlo system lately has been either sending notifications of "motion detected" and not recording or not sending notifications of "motion detected" and not recording. There have also been times where I cannot live stream from my cameras or connect to the system, but all three lights are green.

Re: Arlo will send notifications but won't record.

ShayneS — Thu, 03 Jan 2019 17:47:46 GMT

Have you tried to reboot the base station & test again? Are you updated to the latest firmware?

Re: Arlo will send notifications but won't record.

Retired_Member — Thu, 03 Jan 2019 23:57:06 GMT

I have rebooted and repaired everything and it’s all up to date.

Re: Arlo will send notifications but won't record.

ShayneS — Fri, 04 Jan 2019 17:13:34 GMT

What device/model/OS are you experiencing this issue with?

Re: Arlo will send notifications but won't record.

Retired_Member — Sat, 05 Jan 2019 08:34:27 GMT

iPhone 6s, iPad, and MacBook Pro

Re: Arlo will send notifications but won't record.

ShayneS — Mon, 07 Jan 2019 17:15:38 GMT

What OS are these devices running? Are they all the same?

Re: Arlo Will Send Notifications But Won't Record.

MGEP — Mon, 07 Jan 2019 18:04:58 GMT

I've started to experience a very similar problem with one of my cameras.

The camera concerned briefly senses movement, switches to infra-red night mode when required, but will not record any movement. It did originally when new (September 2018), but won't record anything now. It was installed outside. I've brought it inside to test, and it's behaving the same way inside.

Have you managed to find a solution to your problem? I've tried everything, and my system is up to date too.

Re: Arlo Will Send Notifications But Won't Record.

jguerdat — Mon, 07 Jan 2019 19:31:25 GMT

Try removing the camera from Settings, My Devices and resync.

Re: Arlo Will Send Notifications But Won't Record.

MGEP — Mon, 07 Jan 2019 20:39:57 GMT

Thanks for your reply.

Have tried this numerous times; the camera will not sync with the base station now. This is the same camera that recently consumed a new set of batteries in a 24hr period while it had a fit activating continuously over that period!

Re: Arlo Will Send Notifications But Won't Record.

jguerdat — Tue, 08 Jan 2019 01:04:52 GMT

Sounds like a hardware problem. Open a case:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo will send notifications but won't record.

Retired_Member — Sat, 12 Jan 2019 11:53:47 GMT

The iPhone and iPad are running iOS 12.1.2 and the Mac is running 10.14.2.