topic Re: Can't clear notification of camera running in Arlo

Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

bhaverkamp — Fri, 21 Sep 2018 18:26:17 GMT

arlo is playing notification cannot be cleared. Android 9 on Pixel 2.

Also neither geofencing for scheduled arming work. I have to do it manually. This has been broken for a very long time. Is this ever going to get fixed?

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

JessicaP — Fri, 21 Sep 2018 18:26:30 GMT

Hey @bhaverkamp,

Could you clarify which notification cannot be cleared? Are you saying you cannot close the notification on your phone that is coming from the Arlo app?

And for geofencing, try to change your radius if it is not detecting anything for scheduled arming.

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

bhaverkamp — Fri, 21 Sep 2018 20:40:02 GMT

The notification says "Front Door is playing" with a paused indicator. It cannot be wiped away. If I swipe right and hold a setting "gear" indicator is shown. Selecting that clears the notification without showing any settings. Anything else and it stays in place. The pause button seems non-functional. Also this seems to happen randomly even when there have been no camera events.

WTR to the geofencing the radius really seems to have no effect. Usually, if I open the app and then use google maps to show my location I can get the geofencing to react but that is even more inconvenient than manually turning it on/off. Same is true for scheduled arming; opening the app will sometimes cause it to arm/disarm but it never does so on it's own. This used to work reasonably well. It's completely broken now.

Re: arlo is playing notification cannot be cleared

JessicaP — Fri, 21 Sep 2018 22:44:49 GMT

For the notification, could you share a screenshot so I can see the issue you're experiencing?

For geofencing, do you have power saving settings enabled on your Android? Make sure that you don't force close the app and have it running in the background to ensure the location is working properly.

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

SierraMike77 — Sun, 23 Sep 2018 14:21:28 GMT

I am having the exact same problem for the past few days. Same notification, same symptoms. Also same phone and operating system - Android Pie and Pixel 2.

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

JessicaP — Mon, 24 Sep 2018 15:08:27 GMT

Hey @SierraMike77,

Have you tried the troubleshooting steps that was given above? And could you also provide a screenshot so I can take a closer look?

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

SierraMike77 — Sat, 29 Sep 2018 19:50:43 GMT

I'm not sure what trouble shooting steps you're referring to, as I didn't see any in the thread. I've attached the screen shot of the notification that cannot be swiped away, and tapping on the notification does nothing. (It doesn't open the app, it doesn't pause anything. It just stays there until the phone is reset. Forcing the Arlo app to quit does not remove the notification.)

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

SierraMike77 — Sat, 29 Sep 2018 19:51:55 GMT

If you're referring to the steps you referenced regarding geofencing, that is inapplicable. I have never used any of the geofencing capability of the system.

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

JessicaP — Mon, 01 Oct 2018 17:41:40 GMT

Could you let me know how you were able to reproduce this issue where the notification cannot be swiped away so I can try looking into this?

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

SierraMike77 — Mon, 01 Oct 2018 21:38:05 GMT

I have two cameras, "front" and "back." They appear in my arlo app in that order. If I play the live view of the "back" camera, and press the "home" button my phone without first pausing the camera, I get the notification.

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

JessicaP — Tue, 02 Oct 2018 15:07:26 GMT

I would suggest you contacting our Arlo Support Team so they can further assist you with your notifications not clearing out on your Android phone.

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

cvan — Mon, 08 Oct 2018 23:32:31 GMT

I have the following

Arlo Pro 2

Oneplus6

Android PIe

After the Android Pie update I get the same issue and it is reproduceable everytime. This is what happens

you are viewing your cameras live, if you do anything other than click "pause" (for example press the home or back button) you will get a notification that says "xxxx camera is playing"

there is a pause button next to it

The pause does nothing

if i try to dismiss the app it wont, but it slides to the left slightly revealing more options

a gear (for i assume settings)

and a clock (for delaying notifications)

if i click the gear the homescreen/launcher crashes (the background goes black) then the phone locks itself as if it has gone to sleep

the notification is cleared after this however

there seem to be no way to stop this particular notification as Arlo seems to only have the ability to turn on all or none notifications

I have provided screen shots

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

JessicaP — Tue, 09 Oct 2018 22:53:53 GMT

Giving the heads up that our team is looking into this issue. We will provide an update if we have any information to share regarding this.

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

JamesC — Fri, 12 Oct 2018 19:54:56 GMT

For those experiencing this issue, could you provide the following information about your Android device:

Android version
Kernel version
Build version

This can be found under Settings > System > About Phone > Tap Android Version

JamesC

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

nrvous00 — Fri, 19 Oct 2018 13:24:17 GMT

I'm experiencing the same issue where I cannot clear the "<camera> is playing" notification.

Android version: 9

Kernal Version:4.9.96

Build Number: PD1A.180720.031

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

Nika2018 — Sat, 20 Oct 2018 10:26:08 GMT

Android version 9. Build and kernal version are in the screen clip.

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

berto210 — Sat, 20 Oct 2018 23:49:28 GMT

Google Pixel 2 XL
Android 9 with October update
Build PPR2.181005.003

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

berto210 — Sat, 20 Oct 2018 23:54:52 GMT

I just got the updated version of the app today and I am still getting these notifications. I also cleared the app storage and I still cannot get rid of it after I manually play my cameras. If you long hold the notification it will turn my screen black and lock it. Then the notification will go away. Please fix this, it's been around since Android 9 was released in July.

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

cvan — Sat, 20 Oct 2018 23:54:45 GMT

Android version 9
Kernal version 4.9.106-perf+
Build number oneplusa6003_22_180915

Re: Cannot clear Arlo notification on Android and geofencing for scheduled armed is not working

BearCherian — Tue, 23 Oct 2018 02:19:02 GMT

I can reproduce this by watching a live feed and pressing the "home" button while it's playing. If I stop playback before exiting, the notification doesn't seem to appear.

If you press and hold the pause button on the notification it causes a crash of some sort which clears the notification and brings you to your lock screen. Not a fix, but a workaround to remove the notification until it's fixed on Pie.

My phone info:
Pixel 3 XL

Android version
9

Android security patch level
September 5, 2018

Baseband version
g845-00023-180815-B-4956438

Kernel version
4.9.96-g340a9aaf92bc-ab4959234
#0 Thu Aug 16 23:24:20 UTC 2018

Build number
PD1A.180720.030