topic Re: Is anyone else having problems unsubscribing from Arlo's marketing mailing list? in Arlo

Is anyone else having problems unsubscribing from Arlo's marketing mailing list?

ant — Thu, 20 Dec 2018 18:29:24 GMT

After entering my valid e-mail address in https://arlo.secure.force.com/CommunicationPreference?customer_id=[deleted my number], it says "Error: Given email not found.Please verify and resubmit."

This has been happening for a few months so far including its just now Costco's Arlo Baby special offer e-mail. Is anyone else having the same problem?

Also, I am getting annoyed with Arlo's pop-up spams in Arlo iOS app too.

Re: Is anyone else having problems unsubscribing from Arlo's marketing mailing list?

JessicaP — Sat, 22 Dec 2018 00:34:46 GMT

Hi @ant,

We are looking into this problem and will make sure to update if we hear any new update/information regarding this. We appreciate your patience and understanding.

Re: Is anyone else having problems unsubscribing from Arlo's marketing mailing list?

ant — Sat, 22 Dec 2018 04:39:41 GMT

@JessicaP wrote:

Hi @ant,

We are looking into this problem and will make sure to update if we hear any new update/information regarding this. We appreciate your patience and understanding.

Thanks JessicaP. I hope we don't have to wait long!

Re: Is anyone else having problems unsubscribing from Arlo's marketing mailing list?

JessicaP — Wed, 26 Dec 2018 18:32:59 GMT

We appreciate your patience once again regarding this. Try to see if you are able to unsubscribe now as the issue should be resolved.

Re: Is anyone else having problems unsubscribing from Arlo's marketing mailing list?

Chrisou74 — Thu, 27 Dec 2018 17:33:07 GMT

I have the same issue.

Re: Is anyone else having problems unsubscribing from Arlo's marketing mailing list?

ant — Thu, 27 Dec 2018 17:42:49 GMT

@JessicaP wrote:

We appreciate your patience once again regarding this. Try to see if you are able to unsubscribe now as the issue should be resolved.

Thanks. I was able to finally submit my e-mail address last week with only "... security or firmware alerts via e-mail that help keep my products safe." checked. However, I still get iOS app and e-mail spams (got two duplicate "Arlo Exclusive – Don’t miss out!"s at 5:05 AM PST!) in both of my e-mail accounts. Why so many spams and not able to opt out? 😞

Re: Is anyone else having problems unsubscribing from Arlo's marketing mailing list?

JessicaP — Thu, 27 Dec 2018 22:10:56 GMT

Try to click on the "unsubscribe" button again and try to give it a few days. If you do still receive marketing emails, let me know.

Re: Is anyone else having problems unsubscribing from Arlo's marketing mailing list?

Chrisou74 — Fri, 28 Dec 2018 17:17:49 GMT

Still the same problem.

Re: Is anyone else having problems unsubscribing from Arlo's marketing mailing list?

ant — Sun, 06 Jan 2019 04:27:35 GMT

So far, no new spams in iOS app and e-mails. We'll see...