topic camera firmware refuses to update in Arlo

camera firmware refuses to update

CharlesRBrown — Sat, 05 Jan 2019 16:38:22 GMT

2 of my cameras say they need firmware updates. When I try and update them I get "Upgrade failed-camera rejected the request" what do i need to do to rectify this??? Any help would be greatly appreciated!

Re: camera firmware refuses to update

jguerdat — Sat, 05 Jan 2019 21:16:01 GMT

They normally update on syncing or overnight. Sometimes problems happen. I would reboot the base and open and close the battery doors to see if that helps. If not, remove a camera from Settings, My Devices and resync.

Re: camera firmware refuses to update

laythe — Sun, 06 Jan 2019 19:47:06 GMT

"They normally update on syncing or overnight. Sometimes problems happen."

I'm sorry, but this is not a statement that the manufacturer of a security system should be saying. It is a security system isnt it? I certainly got that impression from the marketing.

This is not a toy system, and if it is in fact a toy system, please adjust the price accordingly. I've recently spent more than £1000 on my system and am just discorvering how flaky it is. I could have run wires for more hassle, but more security.

Comments like the above, from Arlo, make me angry as a customer because you are confirming that I have been fooled.

Re: camera firmware refuses to update

jguerdat — Sun, 06 Jan 2019 19:56:47 GMT

Dunno who you may think I am but I'm just another user like you who, unlike you, has spent way too much time on these forums trying to answer questions. I do not represent Arlo, Netgear or anyone/thing else. If you have a problem that you think needs addressing, open a case with support. This is a user forum with only a few Arlo employees of which I am not one.

https://www.arlo.com/en-us/support/contact.aspx

Re: camera firmware refuses to update

laythe — Sun, 06 Jan 2019 20:59:14 GMT

My apologies, my comments are indeed stated with the assumption that Arlo is reading. I misunderstood due to your SUPERUSER badge.

Thanks