topic Re: Frozen Image Activity Zone Is Not Refreshing in Arlo

Frozen Image Activity Zone Is Not Refreshing

MKP — Mon, 10 Dec 2018 18:52:01 GMT

Moved front Door Cam to new position. Trying to set new activity zone but old image keeps coming up. Please help.

Frozen Image Activity Zone Is Not Refreshing

TomMac — Mon, 10 Dec 2018 18:52:21 GMT

go to settings/video settings and take a new snapshot for new zones

Re: Frozen Image Activity Zone Is Not Refreshing

Gerace — Fri, 04 Jan 2019 13:14:12 GMT

This didn’t work for me. I tried unpairing, removing the batteries etc but that hasn’t worked either

Re: Frozen Image Activity Zone Is Not Refreshing

jguerdat — Fri, 04 Jan 2019 13:28:52 GMT

A guaranteed method is to use a browser instead since it still has the refresh button.

Re: Frozen Image Activity Zone Is Not Refreshing

noscamiam — Mon, 07 Jan 2019 19:54:54 GMT

I had the same issue and was driving me nuts trying to figure out how to update the snapshot from my Arlo Android app. As suggested, using your web browser will result in the snapshot being updated. Arlo really needs to get this fixed in their app. It would save some user frustration. Now I can promptly forget how I did this and in a few months go searching again on how to update the snapshot:)

Re: Frozen Image Activity Zone Is Not Refreshing

JessicaP — Tue, 08 Jan 2019 17:50:32 GMT

Make sure you have the latest Arlo app and see if the activity zone image refreshes.