topic Re: Battery level display in android app missing in Arlo

Battery Level Display In Android App Missing

bluemsw — Thu, 03 Jan 2019 16:54:15 GMT

On older versions of the android app it used to display the battery percentage. Now that information seems to be missing. I am not sure if its tucked away and hard to find but it used to be very easy to find. I have looked everywhere I can think of and have yet to find it.

Thanks for any help I can get,

Mike

Re: Battery level display in android app missing

steve_t — Wed, 02 Jan 2019 04:00:47 GMT

Hit the cog or three dots below the camera image window and hit Device Settings. It'll tell you the percentage left

Re: Battery level display in android app missing

bluemsw — Wed, 02 Jan 2019 04:10:16 GMT

first picture is my screen where I hit the gear wheel, i can only attach one picture at a time so i will post the result of hitting the gear next

Re: Battery level display in android app missing

bluemsw — Wed, 02 Jan 2019 04:10:57 GMT

here is the result of hitting the gear.

Re: Battery level display in android app missing

steve_t — Wed, 02 Jan 2019 04:18:52 GMT

When you open the app, you have to wait about 15 seconds for the icons to appear including the battery indicator, wifi signal strength indication, USB drive, audio, motion detection icons. Once they have appeared, then hit the cog

Re: Battery level display in android app missing

bluemsw — Wed, 02 Jan 2019 04:26:22 GMT

I waited for 2 minutes and nothing showed up on the screen. I have also waited 2 minutes on the camera setting screen and nothing showed up. I have also shutdown and restarted the app along with wiping the cache. Still nothing shows up.

Re: Battery level display in android app missing

jguerdat — Wed, 02 Jan 2019 13:54:28 GMT

It appears to be a display issue. I would reboot the phone and reinstall the app as well as use a browser to check. The camera isn't shown as offline so the lack of information in your camera settings is weird. A base restart may or may not be useful, too.

Re: Battery level display in android app missing

steve_t — Wed, 02 Jan 2019 22:41:34 GMT

Agree that restarting the base station seems like a good idea right now

Re: Battery level display in android app missing

bluemsw — Thu, 03 Jan 2019 04:02:31 GMT

I have deleted the app, restarted the phone, reinstalled it, reset the base unit and the camera and it still doesn't display on the 3 different android phones.

Re: Battery level display in android app missing

steve_t — Thu, 03 Jan 2019 04:07:05 GMT

Does the system record motion activated events to the library? Are you able to live stream any cameras?

Re: Battery level display in android app missing

bluemsw — Thu, 03 Jan 2019 04:11:08 GMT

Everything works as it should. With an older version of the Arlo app the battery level would show. I can see the battery level when logged into a computer.

Battery Level Display In Android App Missing

jguerdat — Thu, 03 Jan 2019 16:54:40 GMT

It works here so it would appear to be a local issue. What device and OS?

Re: Battery Level Display In Android App Missing

bluemsw — Fri, 04 Jan 2019 03:45:03 GMT

I have 5 different android devices, 2 note 9, 1 note 8, galaxy tab s, galaxy tab s2, with varrying OS and they all have the same issue. I did put the app on my ipad and it works as it is supposed to.

Re: Battery Level Display In Android App Missing

steve_t — Fri, 04 Jan 2019 08:35:04 GMT

What version is your android app?