https://community.arlo.com/t5/Arlo/Camera-Might-Have-Broke-In-Cold-Weather/m-p/1665536#M62130 <P>The camera likely isn't dead since they've been used in lots of cold areas. However, I would contact support here to see if they can help or replace the camera:</P> <P>&nbsp;</P> <P><A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">https://www.arlo.com/en-us/support/contact.aspx</A></P> Thu, 03 Jan 2019 21:40:48 GMT jguerdat 2019-01-03T21:40:48Z https://community.arlo.com/t5/Arlo/Camera-Might-Have-Broke-In-Cold-Weather/m-p/1665503#M62124 <P>I have one of the first arlo system....one of my cameras got all frozen in the cold weather.....and it destroyed the camera....I am wondering if that will be replaced free of charge???? if not and I need to buy a new one....can I buy the new camera that records sound...????or to I need the exact same camera casue it needs to be compatiable to the base unit....please excuse my poor explaination of the items&nbsp; not very tech savy</P> <P>&nbsp;</P> <P>thank you''</P> <P>Diane Grecsek</P> Thu, 03 Jan 2019 21:40:26 GMT https://community.arlo.com/t5/Arlo/Camera-Might-Have-Broke-In-Cold-Weather/m-p/1665503#M62124 dgrecsek 2019-01-03T21:40:26Z https://community.arlo.com/t5/Arlo/Camera-Might-Have-Broke-In-Cold-Weather/m-p/1665536#M62130 <P>The camera likely isn't dead since they've been used in lots of cold areas. However, I would contact support here to see if they can help or replace the camera:</P> <P>&nbsp;</P> <P><A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">https://www.arlo.com/en-us/support/contact.aspx</A></P> Thu, 03 Jan 2019 21:40:48 GMT https://community.arlo.com/t5/Arlo/Camera-Might-Have-Broke-In-Cold-Weather/m-p/1665536#M62130 jguerdat 2019-01-03T21:40:48Z