topic Re: VCM3030 Camera cannot connect when more than 3 feet from hub in Arlo

VCM3030 Camera cannot connect when more than 3 feet from hub

Gemstone008 — Tue, 01 Jan 2019 13:29:55 GMT

Hi all. New to Arlo and one of my two cameras is struggling to connect when looking at live view. System is around 4 months old. I’ve attempted to re-sync the affected camera, delete and re-add the camera, also reboot the hub to no avail. In my view this is a camera issue as my other camera is working fine. Can anyone please help? For info, batteries are fine at 77%. My internet has very good strength and there are no concerns from this perspective.

Re: VCM3030 Camera cannot connect when more than 3 feet from hub

jguerdat — Tue, 01 Jan 2019 14:04:13 GMT

While it could be a bad camera, try swapping cameras around to see if the issue stays with the camera or the location.

Re: VCM3030 Camera cannot connect when more than 3 feet from hub

Gemstone008 — Tue, 01 Jan 2019 15:35:16 GMT

Hi Jguerdat. Thank you for the advice. The good working camera works fine when moving it to the failing camera position.. The problem camera has the following message on the mobile app for this camera: ‘Your Arlo device is offline, please connect to the internet’.
The WiFi symbol for this camera shows maximum bars for connectivity in the app. Based on this, I believe the camera is the problem.

Any further advice appreciated.

Re: VCM3030 Camera cannot connect when more than 3 feet from hub

jguerdat — Tue, 01 Jan 2019 19:57:23 GMT

For faulty hardware you must open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx