topic Re: How to adjust camera brightness? in Arlo

How to adjust camera brightness?

Copterkamera — Sun, 28 Oct 2018 08:22:40 GMT

Both the original and Pro Arlo cameras is no longer possible to adjust the brightness in live mode in the Arlo app as was possible before.

Anyone who knows why this setting is not working anymore?

Re: How to adjust camera brightness?

jguerdat — Sun, 28 Oct 2018 13:12:31 GMT

Settings, My Devices, your camera, Video Settings, Brightness.

Re: How to adjust camera brightness?

Copterkamera — Sun, 28 Oct 2018 16:08:19 GMT

Does not work unfortunatly, if you change brightness the valde does not save.

Re: How to adjust camera brightness?

jguerdat — Sun, 28 Oct 2018 18:24:14 GMT

It saves for me on Android. Perhaps reinstalling the app would help.

Re: How to adjust camera brightness?

Copterkamera — Sun, 28 Oct 2018 20:41:12 GMT

Re installed the app byt did not work on iOS Apple app. I can not change brightness on both Arlo Pro nor Arlo first edition cameras since new Arlo app. .

Why did Arlo remove the brightness setting in the live view frame?

Re: How to adjust camera brightness?

ShayneS — Tue, 30 Oct 2018 18:20:41 GMT

Copterkamera,

Is the percentage number of the brightness not saving or the image in your live view section? If you make the brightness change under the camera > Device Settings > Video Settings and go back to your devices section & click play on the camera, does the brightness update to your changes?

Re: How to adjust camera brightness?

Copterkamera — Tue, 30 Oct 2018 18:55:24 GMT

No the setting is not saved.

Re: How to adjust camera brightness?

ShayneS — Thu, 01 Nov 2018 17:12:41 GMT

Copterkamera,

Have you tried this with the new IOS update 12.1?

Re: How to adjust camera brightness?

Copterkamera — Thu, 01 Nov 2018 17:32:20 GMT

I have 12.0.1 version on my iOS iPhoneX

Re: How to adjust camera brightness?

ShayneS — Fri, 02 Nov 2018 21:11:52 GMT

Is it possible to update to the latest iOS version and test again?

Re: How to adjust camera brightness?

Copterkamera — Fri, 02 Nov 2018 21:19:02 GMT

Have done that and tested again, not working. 😕 12.1 iOS version on an iPhoneX

Re: How to adjust camera brightness?

ShayneS — Tue, 06 Nov 2018 00:10:18 GMT

Copterkamera,

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Will arlo be putting the brightness setting back?

RRRoss — Sun, 25 Nov 2018 18:24:43 GMT

Will arlo be putting the brightness setting back the way it was or make it easier to adjust without leaving the live video. That way was much more convenient and faster.

Re: Will arlo be putting the brightness setting back?

jguerdat — Sun, 25 Nov 2018 18:24:53 GMT

Use of the browser allows you to set this in live view.

Re: How to adjust camera brightness?

Ijwhalley — Sun, 25 Nov 2018 00:32:29 GMT

Hi i am having the same issue have you found an fix for this issue on ios yet. I am still not sure why you removed the slider from the live stream imo that was a dumb move as you now wont be able to watch the brightness change to get the perfect setting. Ever since your latest update the brightness wont save.

Re: How to adjust camera brightness?

Copterkamera — Sun, 25 Nov 2018 07:41:47 GMT

No solution yet from Arlo! Same problem that the brightness value do not save. Also why take away the slider from the streaming view.???

Re: How to adjust camera brightness?

ShayneS — Mon, 26 Nov 2018 19:12:53 GMT

Have you updated to the latest iOS for your iPhone? Have you updated to the latest version of the Arlo Mobile App that was released on Nov 21st. I have attached the link to the firmware here - Firmware

Re: How to adjust camera brightness?

Copterkamera — Mon, 26 Nov 2018 20:08:02 GMT

I have as I have stated earlier all the latest firmware. Why have Arlo/Netgear taken away the slider to adjust brightness as it first where in the live view?

Re: How to adjust camera brightness?

Perth-Bok — Thu, 29 Nov 2018 12:35:29 GMT

Arlo can you please respond as I have the same issue here and no where can I see a solution from you.bad form

Re: Will arlo be putting the brightness setting back?

RRRoss — Thu, 29 Nov 2018 16:56:07 GMT

thanks, Sorry, I guess I should of been a little more specific. Will they be adding it back to the App? We used to be able to do this from the app as well, but it's no longer there. I never use the browser version.

thanks for the reply.