topic Re: Download & Push Notifications Are Not Working On My Android Samsung S8 in Arlo

Download & Push Notifications Are Not Working On My Android Samsung S8

Fish2018 — Tue, 18 Dec 2018 18:40:48 GMT

Hi,

I just got my camera installed and download on my phone does not work. I pick the video and choose download. Then I go to my video folder, there is nothing.

Also, push notifications is enabled on my cameras and on my phone settings but I don't get any notifications. Please help.

I called Arlo support and they did not have a clue :(.

Download & Push Notifications Are Not Working On My Android Samsung S8

steve_t — Tue, 18 Dec 2018 18:41:00 GMT

I'm on Android 8.0
When I download to my device, there's a notification for it at the top of the screen. Clicking it asks me which app I'd like to play the video with. Do you get this notification?

Then when I go into Samsung > My Files, the top row of files are "Recent Files" and it's there top left. But it's also in My Files > Videos > Download
Does the Arlo app have permission to access the storage on your S8?

Re: Download & Push Notifications Are Not Working On My Android Samsung S8

Fish2018 — Wed, 19 Dec 2018 01:55:35 GMT

No, I did not get this notification. How do I allow the Arlo app have permission to access the storage on my S8?

Re: Download & Push Notifications Are Not Working On My Android Samsung S8

steve_t — Wed, 19 Dec 2018 03:13:36 GMT

Settings > Apps > Arlo > Permissions

Re: Download & Push Notifications Are Not Working On My Android Samsung S8

Fish2018 — Sat, 29 Dec 2018 15:40:02 GMT

My arlo Push Notifications is still Not Working On My Android Samsung S8. How can I fix this?

Re: Download & Push Notifications Are Not Working On My Android Samsung S8

lwood8 — Tue, 01 Jan 2019 22:13:14 GMT

I'm having the same issue, I get notifications on my iphone but my husband doesn't get notified on his Samsung Galaxy 8.

Re: Download & Push Notifications Are Not Working On My Android Samsung S8

ShayneS — Thu, 03 Jan 2019 18:36:50 GMT

@Fish2018 @lwood8

Have you tried to remove & re-install the Arlo Mobile App?

Re: Download & Push Notifications Are Not Working On My Android Samsung S8

Fish2018 — Fri, 04 Jan 2019 01:26:30 GMT

Why would I remove & re-install the Arlo Mobile App? I just installed it. It's a brand new system. What would that do?