topic Re: Unable to stream cameras in Arlo

Unable to stream cameras

mreff555 — Wed, 28 Sep 2016 20:54:13 GMT

I followed the quick start guide and I am unable to stream the cameras.

I followed the syncing procedure and it appeared to have worked I can see the camera within my arlo account, change settings and under settings > camera settings I am able to snap a single frame.
When I try to connect, the lights on the camera turn on however, I either get a blank white screen or a message which says connection failed.
I specifically open ports 443 and 80.
I am running firefox 42

I've been hunting aound and have yet to see anyone with this problem. Any ideas?

Re: Unable to stream cameras

jguerdat — Sun, 15 Nov 2015 23:45:15 GMT

If you can take a snapshot things are relatively correct. However, that doesn't eliminate a hardware problem. Do you have more than one camera? If so, swap them and see if the problem follows the camera. If not or if the problem is on all cameras, the problem may be the base station. Create a trouble ticket to start the process of replacement.

Re: Unable to stream cameras

Retired_Member — Sun, 27 Dec 2015 16:37:53 GMT

I am experiencing the same problem. I can stream ok from my cell phone (Android) but from my PC, using Firefox (v43) I get the " :connection failed" message when clicking on the camera from my Arlo portal home page.

I'm running Linux Mint, might there be an OS and/or library issue?

Re: Unable to stream cameras

TomMac — Sun, 27 Dec 2015 16:49:17 GMT

It very well may be the OS or flash..can u try Chrome

Re: Unable to stream cameras

Retired_Member — Sun, 27 Dec 2015 16:53:12 GMT

Good call, it does work ok in Chrome.

Thanks for that tip!

Re: Unable to stream cameras

perrysbinder — Sun, 03 Jan 2016 18:32:59 GMT

I have 5 cameras. Four work. The 5th worked for a time then it gives unable to play error. It is 2 feet from router. Battery reads full. Tried playing it over 10 times on different days. I do not return for a week to that house. Dated Jan 3. Garrett23

Re: Unable to stream cameras

TomMac — Mon, 04 Jan 2016 01:20:15 GMT

Since 4 of the 5 are working... I would be hesitant to suggest anything that made take the others off line at this point.

BUT... if you absolutly need that camera over the other 4 or any.. Remotely you could try to reboot the base and it may come back. I believe it is listed in the browser prgm as RESTART ( settings-device- bottom right side )