topic Re: Android app not working correctly Samsung in Arlo

Android app not working correctly Samsung

Adonispal — Sun, 09 Dec 2018 17:55:51 GMT

Since changing my phone from iPhone to Android the app does not work as good, I log in with finger print and it pushes me out app, have to go back into app and then I struggle to alter mode to disarm to armed, i have to go in and out of app a few times before it works, my wife's iPhone has no problems, anyone else having same problems?

Re: Android app not working correctly Samsung

TomMac — Sun, 09 Dec 2018 18:40:59 GMT

Yes, it appears at times the mode change does not occur

Re: Android app not working correctly Samsung

cbcagc — Thu, 27 Dec 2018 15:32:14 GMT

Same here. Since about November my arol app has not been working correctly. At one time I was getting 2 notifications back to back. Now after all the updates, I get no notifications. When I open the app it crashes. Always opens the second time I open it. When I select mode to disarm or arm it doesn't do anything. I have to then select a different option then after that option loads go back and select mode, which will then give me the option to arm or disarm. Also geofencing option had been removed. I am using a samsung s9 plus. My wife is using a iphone 7 and has no problems. I had no problems using the samsung until around November with the updates. I have tried clearing the cache, removing and reinstalling the app. Always comes back up with the same problems. Any ideas to help fix the problem?

Re: Android app not working correctly Samsung

Adonispal — Thu, 27 Dec 2018 15:51:24 GMT

Yes that's exactly what happens on my Samsung Note 9, come on Arlo team please update the app and fix this problem