topic Re: Arlo system is disabled when scheduled to be active in Arlo

Arlo system is disabled when scheduled to be active

defilade — Fri, 06 Jul 2018 14:00:54 GMT

Background:

I have my cameras scheduled to be active 24 hours a day on two modes, "On-Day" and "On-Night" (see screenshot).
5 cameras, standard Arlo, iOS 11.2.6, 1 additional authorized device without admin rights

Recently I noticed some strange behavior:

My cameras weren't picking up anything for extended periods, which is not normal because I have the whole exterior of the house covered by cameras and we're constantly coming and going.
When I log into the Arlo app (iOS 11, iPhone X) and check the mode, it initially shows "Disabled" mode, and then after a few seconds it switches to the correct mode on the schedule (either On-Day or On-Night).
Sometimes when I log into the app, it will just stay on "Disabled" mode.

I had taken the Smart Premier trial offer and I thought maybe it was a bug in Smart Premier, so I canceled that but I'm still having the issue.

TomMac — Fri, 06 Jul 2018 17:18:48 GMT

There have been some minor issues with the new iOS.... if you can , check via a broswer at https://arlo.netgear.com/

to verify that the issue is in the system or the iOS.

PumaUK7 — Sun, 23 Dec 2018 00:25:05 GMT

Is this STILL an issue? I am on ios 12 and appear to be suffering this problem since activating the Arlo smart free trial.

The cameras now show a "Disabled" status when on scheduling, yet show the correct status via my web browser.

ShayneS — Wed, 26 Dec 2018 21:37:54 GMT

Have you tried to remove & re-install the Arlo mobile App and test again?