topic Re: Calling customer support in Arlo

Calling customer support

Blums — Fri, 21 Dec 2018 20:54:14 GMT

WOW! Customer support is horrible. I called and explained my issue multiple times (I have an elite plan and suddenly it went to basic and could not see 5 of my cameras) Really not that hard or complicated. The customer support person would repeat "my problem" back to be wrong.

I asked to speak to a supervisor and she wanted to know why before she transferred. I told her I felt she was incompetent. She then said she would have to check to see if a supervisor was present. Not surprisingly I was just left on hold forever.

Really bad service.

Re: Calling customer support

Galespark — Sat, 22 Dec 2018 14:02:42 GMT

I can’t even find a number to call customer service!

Re: Calling customer support

jguerdat — Sat, 22 Dec 2018 14:16:23 GMT

https://www.arlo.com/en-us/support/contact.aspx

Re: Calling customer support

JessicaP — Mon, 24 Dec 2018 20:53:37 GMT

Hi @Blums,

I have sent you a private message to gather more information from you.