topic Re: Amber color on my screen it used to be clear in Arlo

Amber Color On My Screen It Use To Be Clear

surfbum — Fri, 14 Dec 2018 18:39:22 GMT

Anyone know why my screen is now a amber color when it used to be clear?

Re: Amber color on my screen it used to be clear

ShayneS — Fri, 14 Dec 2018 18:39:49 GMT

What screen are you referring to? Do you have a screenshot of this?

Re: Amber color on my screen it used to be clear

surfbum — Fri, 14 Dec 2018 19:22:53 GMT

I was able to figure it out yesterday all I did was open battery cover on camera and close it again. When I would look on my phone the picture would be a amber color instead of clear thanks for responding.

Re: Amber color on my screen it used to be clear

surfbum — Fri, 21 Dec 2018 19:17:16 GMT

Referrimg to the screen on my cellphone. I figured it out that I have to reinstall batteries in camera to fix problem but it keeps happening every 3-4 days and I have go through process again, Any idea why this keeps happening batteries are brand new?

Re: Amber color on my screen it used to be clear

jguerdat — Fri, 21 Dec 2018 20:51:45 GMT

As noted many times here in multiple threads, the problem is the IR filter getting stuck. Opening and closing the battery door may fix it but it may be temporary, as you've seen. Since it's a hardware issue, open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx