topic Re: Camera's keep going offline in Arlo

Camera's keep going offline

Vikash — Mon, 26 Sep 2016 23:07:20 GMT

I used 3 of the camera s now for 3 weeks with no problem. Now they are going offline. After re syncing en resetting the base station now for several times the problem stil excists. Sometimes one or two seem to go online again but the streaming does not work and they go offline again. Can someone help me solve this problem? Thank you.

Re: Camera's keep going offline

AnthonyArmato — Sat, 20 Jun 2015 23:42:50 GMT

I've been having this problem recently as well.

Re: Camera's keep going offline

TomMac — Sun, 21 Jun 2015 13:43:11 GMT

There are many variables ...

Your best bet is to contact Netgear and put in a trouble ticket... they can check the system logs for your base/cams to assist in solving the problem

Re: Camera's keep going offline

JPC — Sun, 21 Jun 2015 16:13:39 GMT

Yes, Contact Netgear.. and also in order for them to see your logs.. don't reset your Base Station..

Re: Camera's keep going offline

DeannS — Mon, 22 Jun 2015 15:54:13 GMT

Good morning Vikash,

According to our data center report, your cameras are now back online.

Are you still experiencing the intermittent issue with your cameras going offline?

Have you attempted to reboot your Base Station since 6-19?

I look forward to your response.

Thank you,

DeannS

Arlo Team

Re: Camera's keep going offline

Vikash — Mon, 22 Jun 2015 17:31:50 GMT

Good morning.
The camera s are indeed online now for 2 days. I rebooted The base station 2 times. Synced The camera's A few times. Change the WiFi Chanel. And deleted and downloaded the arlo app again. Now it seems to work. I hope it stays this way, because when they work I am happy.
Do you have any advise to prevent this from happening again.
Regards

Vikash

Re: Camera's keep going offline

rtwiz — Mon, 13 Jul 2015 21:23:28 GMT

Update of my issue

I have rebooted the camera and rebooted the base. also I have move the base closer in range to the camera ( even though the signal strength meter on the camera was maxed before).

So far the camera is streaming ok. Will monitor a few days to see if problem returns.

Re: Camera's keep going offline

JMGarza70 — Fri, 24 Jul 2015 14:54:47 GMT

I started with one camera over 8 weeks ago added a second camera 3 weeks ago and within the last 3 weeks the system has gone offline twice. Four days ago when it went offline I did nothing and it was back online by the afternoon, this morning both cameras are offline...

Re: Camera's keep going offline

jguerdat — Fri, 24 Jul 2015 19:59:52 GMT

I'd wonder about signal strength (distance as well as metal blocking - don't forget duct work) as well as possible 2.4GHz interference (microwaves, phones, etc.). Lotsa possibilities here. Also, make sure your base and cameras are running updated firmware.

Re: Camera's keep going offline

JMGarza70 — Sat, 25 Jul 2015 16:09:19 GMT

I did nothing and it's back on line....

Re: Camera's keep going offline

TheRealDeal — Sat, 25 Jul 2015 18:03:27 GMT

Both my cameras are now going offline every few days. The camera connectivity has been flawless for 3 months. The only change I notice is a new firmware revision for both cameras and base station. If I reboot the base station then the cameras come back online. I noticed that the third LED from the left was off which signifies camera connectivity. One of the cameras is right next to the basestation as I use it for testing so it is not an issue maximum distance. I think I'll open a ticket with arlo. I wish I could get a firmware that just worked without issue then I could lock it so it doesn't update anymore.

Re: Camera's keep going offline

JPC — Sun, 26 Jul 2015 18:08:21 GMT

Test your ISP here http://www.speedtest.net as often as you want to make sure your connectivity is all good.. If it is then you know it's not your end.. If your system has been working and all of a sudden you're getting this unusual Offline intermittently then chances are your ISP or Netgear Server is acting up..

Re: Camera's keep going offline

TheRealDeal — Sun, 26 Jul 2015 21:58:31 GMT

Good guess. My ISP upgraded me to 150Mbps. Getting great bandwidth. The only change I can see is the upgrade of firmware to both cameras and base station. I've changed channels on the AP that was in the same room as the base station. Cameras went offline again this morning. I've turned off the AP completely so there should not be any strong wifi signals near the base station. Again, connectivity has been great for the last 3 months with the AP turned on.

Being that one of the cameras is 1ft away from the base station, I can't see this as being interferance but I'm willing to try by turning off the AP. Who knows, maybe my AP starting going crazy broadcasting over the 2.4 Ghz range. I've seen NICs chatter on wired networks causing all sorts of issues.

Re: Camera's keep going offline

JPC — Sun, 26 Jul 2015 23:36:08 GMT

Knock on wood i havent experienced Offline yet with this new firmware.. Its just a matter of time Though who knows.. I have a feeling this is a Netgear server again acting up or firmware is just as bad as the previous.. Again.. If our system was working before the update and all of a sudden we get all thses glitches after the new update.. We kinda get the hunch that the problem is not our system.. Dont you think?

Re: Camera's keep going offline

JamesC — Tue, 28 Jul 2015 16:32:15 GMT

TheRealDeal,

Were you able to get a resolution through the support team? If you could post the results it may help other community members having similar issues. Thank you for your contribution!

JamesC

Re: Camera's keep going offline

Vikash — Tue, 28 Jul 2015 17:58:53 GMT

See my post on The 22nd of june. That worked for me so far!

Re: Camera's keep going offline

TheRealDeal — Tue, 28 Jul 2015 18:03:34 GMT

Thanks for posting James. I am going back and forth with L2 engineers on the issue. If your cameras are going offline every day or so, I'd encourage you to open a ticket via this site. The more of we report the issue, the more they will start looking at the possibility that it is firmware or server related. My cameras didn't have one connectivity issue until about 10 days ago. Trying a different approach, I opened and closed the battery door on the test camera which caused the base station camera LED to light up and all cameras came back online. Seems like the base station is dropping connection the all cameras. I wish I could get to the logs to find out what is going on right before the drop.

Re: Camera's keep going offline

TheRealDeal — Tue, 28 Jul 2015 18:06:06 GMT

Vikash, how did you change the wifi channel as you had in your post?

Re: Camera's keep going offline

Vikash — Tue, 28 Jul 2015 20:19:46 GMT

I went into my router settings (see your user manual) and change the channel

Re: Camera's keep going offline

TheRealDeal — Tue, 28 Jul 2015 21:25:01 GMT

Ok I thought you meant on the base station. That was one of the first things I tried but still no dice.