topic Re: VMB3500 Won't Connect To The Internet in Arlo

VMB3500 Won't Connect To The Internet

kamikoui — Thu, 20 Dec 2018 20:20:49 GMT

I just purchased VMB3500 and have tried contacting my ISP to open 80, 123, and 443 ports *Dont know if they are actually open or not because no way of testing* I have reset the base so many times, my network so many times, and even my computer. Nothing is working with every forum ive been to. Also my ISP will not provide any support other than saying some have issues and other never do. They will not touch it in case of a breech so they arent held liable so I am stuck with 2 options currently, come here and hopefully get this damn thing working, or return and not purchase another Arlo because of how poor the info is on this. *if it has to deal with me re configuring my modem*

VMB3500 Won't Connect To The Internet

steve_t — Thu, 20 Dec 2018 20:21:06 GMT

What are the LEDs showing on the base station?

VMB3500 Won't Connect To The Internet

kamikoui — Thu, 20 Dec 2018 20:21:22 GMT

Green Power, Solid Amber Internet light, solid amber camera lights.

VMB3500 Won't Connect To The Internet

jguerdat — Thu, 20 Dec 2018 20:21:35 GMT

The Internet LED has to be green or it's not gonna work. Try rebooting both your router and base, in that order. Who owns the router - you or the ISP?

VMB3500 Won't Connect To The Internet

kamikoui — Thu, 20 Dec 2018 20:22:03 GMT

as stated in first post, I already reset, restarted, contacted my isp provider as well. All things already stated in other posts did nothing. It stays amber no matter what I do.

VMB3500 Won't Connect To The Internet

ShayneS — Thu, 20 Dec 2018 20:22:17 GMT

@kamikoui

Maybe the Ethernet cable is faulty or the port on the router. Have you tried testing with a new cable or using a different ethernet port?

Re: VMB3500 Won't Connect To The Internet

kamikoui — Thu, 20 Dec 2018 21:12:32 GMT

Yes, tried even using the cables attached to my computer and still nothing. Even verified that the modem picks it up and set port forwarding for 80 123 443 and still nothing.

Re: VMB3500 Won't Connect To The Internet

jguerdat — Fri, 21 Dec 2018 01:24:11 GMT

You didn't answer the question about who owns the router.

Re: VMB3500 Won't Connect To The Internet

kamikoui — Fri, 21 Dec 2018 04:41:46 GMT

My isp provider owns it and by law *on their end* they will not touch opening ports since that makes them liable.

Re: VMB3500 Won't Connect To The Internet

steve_t — Fri, 21 Dec 2018 06:14:39 GMT

Can you take the base station to a friend's house or relative's house or to work if work isn't super secure on their network? If it works there and not at home, you'll confirm it's your router that's the problem. The Arlo people can't really do anything if your router is blocking the Arlo base station from communicating with the servers. Are you able to buy your own router so you have full control over its security settings?