topic Re: Laughable service; base station stopped working in Arlo

Laughable service; base station stopped working

sinclad — Wed, 19 Dec 2018 17:25:39 GMT

Why is it so hard to get a support officer? You have to wait 30 mins just to get a lame response.

Does anyone know how to cut through through the crap service and get much needed support?

Dreading having brought this product. When will companies learn customer support is as important as selling the item.

Re: Laughable service; base station stopped working

JessicaP — Wed, 19 Dec 2018 17:25:53 GMT

Hey @sinclad,

I sent you a private message to gather more information from you regarding the troubles you had with our support team.

Re: Laughable service; base station stopped working

sinclad — Wed, 19 Dec 2018 17:26:03 GMT

I can not find an email from yourself. Am I meant to be looking on one of your sites? Do I need to waste more time trying to navigate your customer service?

Please just send an email direct to me and advise a contact name and numbers.

I would appreciate a solution as to why the base station has stopped working. Annoying I found out it had stopped working when I went to see footage.

I have replaced the cords, turned off, reset, etc. plugged the cable in first and then powered on etc. and still can not add the unit. The lights would suggest it is connected to the internet and everything is fine.

Re: Laughable service; base station stopped working

JessicaP — Wed, 19 Dec 2018 17:26:13 GMT

You should receive a private message through our community page.

If you are having trouble adding the Base Station, you may want to try resetting it to factory default settings. You can read here for more troubleshooting steps: Arlo can't discover my base station during installation; what do I do?