topic Re: VMC3030 - Red Screen During The Day in Arlo

VMC3030 - Red Screen During The Day

fisher23james — Thu, 13 Dec 2018 11:30:01 GMT

After replacing the batteries in my camera the screen is displaying a red tint. The camera has been removed and then re-added to my system.

I have looked through other articles on the forum but the links to contact support dont work. The live chat feature just doesnt load either.

Camera Details

Firmware - 1.3.314

Hardware - H7

Base Unit Details

Firmware - 1.11.9.0_26520

Hardware - VMB3010r2

Please can someone from support contact me directly to arrange an RMA

TomMac — Thu, 13 Dec 2018 13:29:38 GMT

Pull the batteries and reinstall... many time the stuck filter will fix itself...

as to support, it's usu on your end to contact at https://www.arlo.com/en-us/support/contact.aspx

fisher23james — Thu, 13 Dec 2018 14:53:31 GMT

This has been attmepted. It fixes it temporarily but soon comes back again after.

As to support none of the links work on the contact us page.

jguerdat — Thu, 13 Dec 2018 17:18:54 GMT

Chat has been problematic but the phone section should allow you to pick an appropriate number.