topic Re: only primary account holder can stop alarm in the app? in Arlo

only primary account holder can stop alarm in the app?

clouvion — Sat, 01 Dec 2018 21:15:39 GMT

in the iphone app, there is a dropdown on the main page, just below the ARLO logo that shows 3 options: alarm /call friend / call 911

When granted full access to the system to a family member, only call 911 shows up.

I called support, they said this is normal - only the primary member can stop the alarm.

That sounds like a pretty bad feature miss. What happens when the primary holder is traveling? family members can't stop the alarm? seriously???

JamesC — Tue, 04 Dec 2018 18:50:15 GMT

clouvion,

Within your Grant Access settings, do you have the Siren shared to the other user?

JamesC

clouvion — Tue, 11 Dec 2018 00:24:17 GMT

In the list of devices to share, I see the "base", and the cameras. I do not see "Siren".

When editing the list, the app allows me to select the base, however, when I save I get an error: "Device of this type cannot be shared".

In all cases, there is a bug; I shouldn't be able to select a device that cannot be saved, or I should be able to save it.

In my case, I do want to share the base (or siren), though don't any opportunity to do that.

JamesC — Tue, 11 Dec 2018 18:27:03 GMT

clouvion,

Can you show me a screenshot of the error you receive? Do you see this same behavior when using both the mobile app and the web client?

JamesC

clouvion — Thu, 13 Dec 2018 01:32:46 GMT

on the iphone app, the base/siren is showing as shared however when I shared it, it showed an error

on the web, the base/siren is showing as shared.

but on the grantee app, the base is not showing

see attached screenshots

JamesC — Thu, 13 Dec 2018 17:46:05 GMT

clouvion,

Do you have the access rights toggle enabled for the shared account?

JamesC

clouvion — Thu, 13 Dec 2018 18:11:29 GMT

yes