topic Re: Base can't be found and all green lights are on, model VMS3330W in Arlo

Base can't be found and all green lights are on, model VMS3330W

61p — Mon, 10 Dec 2018 18:52:41 GMT

Trying to reset up my base since switching to a new wifi service. Troubleshooting, I removed the base from my phone, now it won't find the base. The base shows all lights green, at times the internet light flashes green, and my phone keeps saying No Arlo devices found. What are my next steps?

Re: Base can't be found and all green lights are on, model VMS3330W

61p — Mon, 10 Dec 2018 19:24:37 GMT

Follow up, I found information about internet provider using proxies, called provider and they took down all proxies, this took away the internet connection to the base. Went back to the way things were, all lights are green, internet flashes at times, any help on the settings for the proxies would be appreciated.

Re: Base can't be found and all green lights are on, model VMS3330W

jguerdat — Mon, 10 Dec 2018 19:41:17 GMT

Since you say you "reset", be sure everything has been removed from Settings, My Devices. Hold the base reset button until the LEDs flash amber and start fresh, claiming the base first.

Normally, switching networks doesn't require anything as long as the Internet LED is green.