https://community.arlo.com/t5/Arlo/VMB3500-not-recognized-by-app/m-p/1659981#M61251 <P>First, make sure your phone is on the same network as the router and base - not cell service. Try using a computer browser to see if that somehow works better. You can also try pressing the reset button on the base until the LEDs flash amber and try again after it reboots. The power and Internet LEDs have to be green for anything to work.</P> Mon, 10 Dec 2018 14:08:02 GMT jguerdat 2018-12-10T14:08:02Z https://community.arlo.com/t5/Arlo/VMB3500-not-recognized-by-app/m-p/1659880#M61246 <P>Hi!</P> <P>My &nbsp;downloaded Arlo- app does not find my new base station, VMB 3500, (or any Arlo unit) altough the connection to internet in lighted green.&nbsp;</P> <P>II have tried to go through the installation procedure several times as recommended as wel as done general/fabric restart with the same result. I have also reinstalled the app several times. What&nbsp;to do next?</P> <P>&nbsp;</P> Mon, 10 Dec 2018 07:14:22 GMT https://community.arlo.com/t5/Arlo/VMB3500-not-recognized-by-app/m-p/1659880#M61246 Be77x 2018-12-10T07:14:22Z https://community.arlo.com/t5/Arlo/VMB3500-not-recognized-by-app/m-p/1659981#M61251 <P>First, make sure your phone is on the same network as the router and base - not cell service. Try using a computer browser to see if that somehow works better. You can also try pressing the reset button on the base until the LEDs flash amber and try again after it reboots. The power and Internet LEDs have to be green for anything to work.</P> Mon, 10 Dec 2018 14:08:02 GMT https://community.arlo.com/t5/Arlo/VMB3500-not-recognized-by-app/m-p/1659981#M61251 jguerdat 2018-12-10T14:08:02Z