https://community.arlo.com/t5/Arlo/Submitting-a-REAL-support-ticket/m-p/1659707#M61225 <P>So does anyone know how to actually get a support ticket created for the actual developers?&nbsp; I have repeatedly have the Access Token Expires issue from my android app.&nbsp; I've contacted support a couple times and they just don't understand that it is a BUG THAT NEEDS TO BE FIXED.&nbsp; Forcing me to either reinstall the app or change my password from a real computer when reinstalling the app doesn't work IS NOT A SOLUTION.&nbsp; I'd like to buy a couple more cameras but I'm tempted to rip out the ones I have and go with a company that has a reliable app.</P> <P>&nbsp;</P> <P>I want them to fix the problem.&nbsp; I don't want to waste half an hour talking with support every time as they have me run through tons of crap to get it working again.&nbsp; They mobile app should NEVER display a message of access token expired.&nbsp; It is a mobile app!!!&nbsp; If the server tells the app the token is expired REFRESH THE TOKEN!&nbsp; This software seriously needs to be fixed.&nbsp; It is bad enough that some times you try to view the feed of your camera and you just get the waiting circle and even after a minute it is still sitting there and you need to kill it and start it again.&nbsp; But at least you can kill the app and start it and get to your camera.&nbsp; The stupid access token expired error doesn't have a workaround.&nbsp; Killing the app does not work.</P> <P>&nbsp;</P> <P>The support people won't escalate this to development because "they got you going again".&nbsp; That isn't acceptable and I've told them.&nbsp; Yet this happens over and over.&nbsp; Does anyone know how to actually escalate the issue to the development team?&nbsp; This is just crazy.</P> Sun, 09 Dec 2018 14:10:44 GMT Door 2018-12-09T14:10:44Z https://community.arlo.com/t5/Arlo/Submitting-a-REAL-support-ticket/m-p/1659707#M61225 <P>So does anyone know how to actually get a support ticket created for the actual developers?&nbsp; I have repeatedly have the Access Token Expires issue from my android app.&nbsp; I've contacted support a couple times and they just don't understand that it is a BUG THAT NEEDS TO BE FIXED.&nbsp; Forcing me to either reinstall the app or change my password from a real computer when reinstalling the app doesn't work IS NOT A SOLUTION.&nbsp; I'd like to buy a couple more cameras but I'm tempted to rip out the ones I have and go with a company that has a reliable app.</P> <P>&nbsp;</P> <P>I want them to fix the problem.&nbsp; I don't want to waste half an hour talking with support every time as they have me run through tons of crap to get it working again.&nbsp; They mobile app should NEVER display a message of access token expired.&nbsp; It is a mobile app!!!&nbsp; If the server tells the app the token is expired REFRESH THE TOKEN!&nbsp; This software seriously needs to be fixed.&nbsp; It is bad enough that some times you try to view the feed of your camera and you just get the waiting circle and even after a minute it is still sitting there and you need to kill it and start it again.&nbsp; But at least you can kill the app and start it and get to your camera.&nbsp; The stupid access token expired error doesn't have a workaround.&nbsp; Killing the app does not work.</P> <P>&nbsp;</P> <P>The support people won't escalate this to development because "they got you going again".&nbsp; That isn't acceptable and I've told them.&nbsp; Yet this happens over and over.&nbsp; Does anyone know how to actually escalate the issue to the development team?&nbsp; This is just crazy.</P> Sun, 09 Dec 2018 14:10:44 GMT https://community.arlo.com/t5/Arlo/Submitting-a-REAL-support-ticket/m-p/1659707#M61225 Door 2018-12-09T14:10:44Z https://community.arlo.com/t5/Arlo/Submitting-a-REAL-support-ticket/m-p/1659844#M61243 Mon, 10 Dec 2018 01:49:54 GMT https://community.arlo.com/t5/Arlo/Submitting-a-REAL-support-ticket/m-p/1659844#M61243 jamesgore1972 2018-12-10T01:49:54Z https://community.arlo.com/t5/Arlo/Submitting-a-REAL-support-ticket/m-p/1660178#M61291 <P>Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.</P> Mon, 10 Dec 2018 22:35:13 GMT https://community.arlo.com/t5/Arlo/Submitting-a-REAL-support-ticket/m-p/1660178#M61291 ShayneS 2018-12-10T22:35:13Z