topic Re: NO VIDEO JUST PICTURES in Arlo

I Am Not Receiving Videos In My Library Only Still Pictures

WestonRamirez — Wed, 28 Nov 2018 21:21:49 GMT

My Arlo cameras are just taking pictures. This just started to happen over the last two weeks. My library went from videos to stills. It’s very frustrating, especially since we’ve had a rash of break ins and theft every single night. I’m about ready to ditch the Arlo and go with something more reliable.

Re: NO VIDEO JUST PICTURES

ShayneS — Wed, 28 Nov 2018 21:23:42 GMT

@WestonRamirez,

What firmware are you running on your Base Station & Cameras? What devices/Phone/Model/OS are you experiencing this issue with? Have you tried to reboot your base station and test again?

Re: NO VIDEO JUST PICTURES

WestonRamirez — Fri, 07 Dec 2018 22:25:58 GMT

I have tried to reset, reboot, unplug, replug. I’m accessing it on my iPhone X. It still just shows still images in my library. Lots of Package thieves this time of year. Any ideas??

Re: NO VIDEO JUST PICTURES

ShayneS — Mon, 10 Dec 2018 16:33:42 GMT

What OS is your iphone running?