One is offline and won't connect after replacing battery and trying to sync

jkoedding — Fri, 07 Dec 2018 21:23:17 GMT

I have 3 cameras and all were fine yesterday. Today one is offline and I took it down took the batteries out and replaced them and tried to sync it to the base station but it wouldn't connect. I have two other cameras that are working fine; so I know the base station is working. What do I do???

Re: One is offline and won't connect after replacing battery and trying to sync

JessicaP — Fri, 07 Dec 2018 22:47:52 GMT

Hey @jkoedding,

What Arlo camera are you experiencing this problem?

Try to open and close the camera battery door. If you are seeing the LED blink blue once, you will need resync your camera; otherwise, it is already connected with your Base Station. For now, try to have the camera close to your Base Station to see if it shows online. You can read here on how to troubleshoot when your camera is offline: My Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Pro 2 Wire-Free camera is offline; how can I troubleshoot it?

topic One is offline and won't connect after replacing battery and trying to sync in Arlo

One is offline and won't connect after replacing battery and trying to sync

Re: One is offline and won't connect after replacing battery and trying to sync