topic Cameras Not Recording At Two Locations in Arlo

Cameras Not Recording At Two Locations

Mrd365 — Wed, 05 Dec 2018 18:07:20 GMT

2 different systems at 2 different locations. All cameras acknowledge movement but do not record. Only see still shots for the 30 second recording time set.

Cameras Not Recording At Two Locations

steve_t — Wed, 05 Dec 2018 18:07:33 GMT

Power cycle the base stations

Re: Cameras not recording

Mrd365 — Tue, 04 Dec 2018 22:19:45 GMT

I removed base station and hard reset the unit. I re-installed base station and cameras. Cameras still detect movement but only show a still picture.

Re: Cameras not recording

steve_t — Wed, 05 Dec 2018 00:49:53 GMT

What platform are you trying to watch the recorded videos on? iOS? Android? Web browser? Have you tried any other devices? Have you tried downloading the video and seeing if it plays?

Re: Cameras not recording

Mrd365 — Wed, 05 Dec 2018 20:17:21 GMT

I’ve tried viewing with my IPhone, my wife’s Google Phone,, my Samsung Tablet and an IPad. I have downloaded 2 different recordings and all show only still shots with the timer bar at the bottom of the shot counting up to the 30 seconds I have the recordings set at

Re: Cameras not recording

steve_t — Wed, 05 Dec 2018 22:46:54 GMT

Very strange. I guess the next step is to scroll to the bottom of this page and click "Contact Support". They'll be able to check the logs and see what's happening on their end