topic Re: VMB3000 not connecting to internet in Arlo

VMB3000 not connecting to internet

elmoret — Sun, 02 Dec 2018 22:20:27 GMT

My Arlo Base Station (VMB3000) disconnected from the internet a little over a week ago and I have tried most everything that I can find in these forums to reconnect to no avail.

There is a thread from May 2018 from Netgear acknowledging an issue but that thread is closed. I have tried the troubleshooting suggestions in other threads and nothing works.

Device: VMB3000

Serial Number: 48914C7VA045B

MAC Number: A42B8C997331

Router: Netgear R6050

Internet Provider: Charter

I have factory reset the base station multiple times.

I have removed the base station and cameras from my profile and attempted to re-install them. The base station cannot be found.

I have opened the recommended ports in my router setup. Doing so prompted me to update my router firmware which I also did.

When I reboot the base station the Power light is Green, the Internet light is Amber, and the Camera light is Amber. However, after a few minutes, the Internet light turns off completely. The other lights remain lit.

FWIW, I also attempted twice to chat with Arlo/Netgear support and the Chat feature does not work for me in Chrome or in Edge.

Any help is appreciated. Thank you.

Re: VMB3000 not connecting to internet

steve_t — Sun, 02 Dec 2018 22:40:22 GMT

You won't be able to find the base station til the internet light goes green. It sounds like the connection to the router is bad. Have you tried a different ethernet cable? Have you tried a different ethernet port in the router?

Re: VMB3000 not connecting to internet

elmoret — Mon, 03 Dec 2018 22:45:40 GMT

Hmmm... that's a bummer, because I have tried both different cables and different ports.

It's not a faulty light, as when I reboot the base all of the lights first come on Green.

Perhaps it's a faulty base port? Solutions, if so??

Thank you for the reply.

Re: VMB3000 not connecting to internet

jguerdat — Mon, 03 Dec 2018 22:52:29 GMT

Sounds like a hardware problem. Swap at the store or open a case with support. If chat isn't working, use the phone option.