topic Re: Geofencing gone in Arlo

Geofencing gone

Verymad — Tue, 27 Nov 2018 22:01:22 GMT

The geofencing option on app disappeared.
System is basically useless now.

Re: Geofencing gone

Verymad — Tue, 27 Nov 2018 22:02:54 GMT

This on top of it not working in the first place.
Now the option is even gone!!!!

Re: Geofencing gone

JessicaP — Wed, 28 Nov 2018 18:04:20 GMT

Hey @Verymad,

Could you explain what you mean about Geofencing is gone? Are you experiencing this on both web and mobile app? What device and OS or browser version are you running?

Re: Geofencing gone

Verymad — Wed, 28 Nov 2018 21:28:19 GMT

I only use the arlo app.
Phone is Samsung s9 galaxy, up to date.
Geofencing was working , but very sporadic. Often not knowing if im home or away. Often arming itself when I'm sitting in my house.
Recently the geofencing option just disappeared off the app.

Re: Geofencing gone

JessicaP — Thu, 29 Nov 2018 01:23:55 GMT

Thanks for the detailed info. Could you show a screenshot that shows where the geofencing option is missing from the app?

Re: Geofencing gone

Verymad — Thu, 29 Nov 2018 01:59:14 GMT

My intention with this response was to do that, but the option didn't seem available. I would gladly do so if....
I

Re: Geofencing gone

jguerdat — Thu, 29 Nov 2018 02:13:38 GMT

Use the mode tab, click on your base so the modes and (hopefully) geofencing show. Take a screenshot of that screen and attach it to your reply here.

Re: Geofencing gone

Verymad — Thu, 29 Nov 2018 11:53:04 GMT

Re: Geofencing gone

JessicaP — Thu, 29 Nov 2018 16:12:53 GMT

Thanks for the screenshot. Have you tried reinstalling the app and rebooting your phone?

Re: Geofencing gone

Verymad — Thu, 29 Nov 2018 20:35:07 GMT

Removed and reinstalled app this morning. . No change.
Now 10 hours later the geofencing option is magically back on the app.
Now if it will only work correctly.
It doesn't seem to run in the background. Usually only works correctly when app is open.

Re: Geofencing gone

Verymad — Thu, 29 Nov 2018 20:40:16 GMT

Was in geofencing mode. Didn't realize I was home and alerted me to movement. Opened app again and the geofencing option is gone again.

Re: Geofencing gone

rbauer1372 — Thu, 29 Nov 2018 21:33:16 GMT

HORRIBLE CUSTOMER SERVICE!!!!!!

Re: Geofencing gone

JessicaP — Thu, 29 Nov 2018 21:43:11 GMT

Hey @Verymad,

Have you tried clearing the cache for the Arlo app through the phone settings? And just to make sure, could you let me know the Android version your phone is running on and the Arlo app version?

Re: Geofencing gone

Verymad — Fri, 30 Nov 2018 01:40:44 GMT

I dont see an option to clear cache. Galaxy s9.
Phone is up to date, whatever it is, and the app is your current one. Uninstalled, and installed again, multiple times.

Re: Geofencing gone

Verymad — Fri, 30 Nov 2018 01:46:18 GMT

My phone has a state farm insurance drive safe app that runs in the background without issue.

It seems the arlo app just doesn't work. Nothing new...

Re: Geofencing gone

Verymad — Fri, 30 Nov 2018 02:15:47 GMT

And by the way. I used to have an iPhone S5 and it worked fine with that. But that was 1950. Its 2018. Fix your junk!

Re: Geofencing gone

JessicaP — Fri, 30 Nov 2018 16:22:20 GMT

Try these following steps on your Galaxy S9 where it states "Clear Individual App Cache" when clearing your app cache: Clear App Cache - Samsung Galaxy S9 / S9+.

Geofencing gone

Nzpro2 — Fri, 30 Nov 2018 19:24:52 GMT

After recent updates the geofencing option dispite not working very well is no longer avaliable through the app which is even more frustrating.

Re: Geofencing gone

Verymad — Fri, 30 Nov 2018 20:48:15 GMT

Did that. Still dont have the geofencing option.

Re: Geofencing gone

Streak2 — Fri, 30 Nov 2018 21:41:50 GMT

What app are you using?

I still see it under modes on my Android app.