topic Arlo Connection - Application Problem in Arlo

Arlo Connection - Application Problem

Sglo — Mon, 03 Dec 2018 23:28:30 GMT

I am trying to connect my base...Followed the steps and have all green light on the base; indicating it’s linked to internet but when I follow the steps for set up on either my ipad or iphone it cannot detect the device...frustrating !

Arlo Connection - Application Problem

jguerdat — Mon, 03 Dec 2018 23:28:46 GMT

If you have 3 green LEDs, the system is already up and running. Is this a used system or are you on an account that was granted access?

Arlo Connection - Application Problem

Sglo — Thu, 06 Dec 2018 16:13:34 GMT

@jguerdat

Yes; I can see the three green lights on my base. This is new set up of an existing system; I moved from one house to another. And my issue is that I cannot see the base from my apps to start to set up my cameras on the new internet setup. Do you have a suggestion ?

Re: Problème connexion/application Arlo

ShayneS — Mon, 10 Dec 2018 17:38:42 GMT

@Sglo

Have you contacted customer support regarding this issue?

Re: Problème connexion/application Arlo

Sglo — Mon, 10 Dec 2018 22:22:05 GMT

I tried without success

Re: Problème connexion/application Arlo

jguerdat — Tue, 11 Dec 2018 01:08:38 GMT

But did you keep trying? What method did you try?